LACEY HARMONY HODGERT
Sydney,NSW
Summary
Innovative educator mindful of student engagement and interest who thrives on experiential learning. Time-tested designer of targeted lectures with audience in mind, devising most effective methods for helping participants acquire intended information. Creative thinker with flexibility to allow audience to guide direction of lectures and achieve most out of interdisciplinary education experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lecturer/Subject Coordinator
Torrens University
Sydney, NSW
04.2017 - Current
- Implementing research-driven innovative teaching strategies to drive engagement, collaboration, and student outcomes across diverse student cohorts
- Instructional designer and content writer of business subject covering soft skills applying emotional intelligence and emotional regulation in personal and professional settings
- Subject coordinator, subject convener, lecturer and assessor of courses in undergraduate subjects focusing on Cross-Cultural Studies, Human Resources, Management and Leadership, Business Law, Sales and Marketing
- Evaluate and collaborate for best practice in subject moderation, curriculum and course redesign in Teaching and Learning Committee, Course Advisory Committee, and Industry Advisory Board
- Coordinate and assess industry placement assessments and management of student results across postgraduate and undergraduate subjects
- Used various learning modalities and support materials to facilitate learning processes and accentuate presentations.
- Evaluated and revised lesson plans and course content for 7 subjects to achieve student-centred learning.
- Mentored over 5000 undergraduate and graduate students in effective next steps for education and career preparedness.
- Arranged syllabus, developed schedules, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Inspired discussions by presenting thought-provoking material, preparing students for business and hospitality business environments.
- Utilised instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
Owner
Ton-Tiki Cocktail Syrups And Elixirs
Sydney , NSW
08.2017 - 08.2020
- Managed day-to-day business operations.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues and increased sales by 235%.
- Devised and deployed sales and marketing tactics to drive strategic growth and support to achieve revenue goals throughout Australia.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Head of Drinks Culture
Ironbark Distillery
Sydney, NSW
05.2017 - 09.2017
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients to increase revenue by 132%.
- Demonstrated products and specific features at customer locations and special events.
- Proactively managed client correspondence and recorded tracking and communications.
National Manager of Career Services
Torrens University
Sydney, NSW
04.2016 - 04.2017
- Promoted to national role to carry out department restructure and project manage implementation of Gallup strengths-based career-coaching methodology
- Managed Career Services provided to students across Design, Health, Business, and Hospitality campuses and organized career expos, workshops, and work-integrated learning academic classes
- Assembled team of career consultants to deliver on organizational and departmental objective to increase student employability
- Designed and launched online Career Services Management System to connect students with over twelve thousand industry contacts for industry placements, internships, and graduate opportunities across all campuses
- Worked closely with other campus partners to direct cohesive and beneficial services to students, faculty and university.
- Trained and mentored 7 new personnel hired to fulfill various roles.
- Collaborated with academic department, industry partners, student services, and recruitment to increase student employability to 95%
Senior Industry Learning Manager
Blue Mountains International Hotel Management School
Sydney, NSW
07.2015 - 04.2016
- Completed Career-Coaching certification course and implemented new coaching methodology and developed training program to support strategic career management
- Oversaw team of 5 employees delivering one-on-one coaching for students and procuring employment opportunities from industry partners
- Developed career development, soft skills, and employability workshops for hospitality students
- Project managed implementation of new Career Services Management System for undergraduate and postgraduate students
- Developed mentorship program for high achieving students with industry partners to promote career growth for high achieving students
- Liaised with employers internationally to secure job placements and graduate opportunities for students internationally
- Resolved problems, improved operations and nurtured industry partner relationships throughout Australia and internationally.
Industry Placement Academic Coordinator
Blue Mountains International Hotel Management School
Sydney, NSW
01.2015 - 07.2015
- Collaborated with Career Services department and Academic team to deliver Industry Placement subjects in undergraduate and postgraduate degree program
- Responsible for subject development and updating for industry current employability classes for undergraduate and postgraduate students within culturally diverse environments
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Managed curriculum implementation and continuous improvement of industry best practices.
Management Consultant
Spirited Hospitality Consulting
Sydney, NSW
04.2014 - 01.2015
- Increased sales across three outlets for large scale hospitality venue
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops of over fifty employees
Management Consultant
Liquid Assets
Los Angeles, California
06.2011 - 07.2013
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Streamlined internal process, budgets, and procurement strategies, leading to 20% bottom-line improvement.
- Oversaw day-to-day operations of seven venues with staff of 300 employees.
- Managed bar and wait staff and directed hiring program.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Hospitality Product and Menu Development
Black Market Liquor Bar; Rolling Stone
Los Angeles, California
06.2010 - 12.2012
- Drove operational improvements which resulted in savings and improved profit margins.
- Mentored over fifty front of hours staff on best practices and protocols to maximize productivity.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance menu design.
- Implemented successful cross-marketing strategies such as food and wine pairings.
Beverage Director
Elements Kitchen And Catering
Pasadena , California
01.2009 - 06.2010
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed bar and wait staff team of thirty employees.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained exhaustive knowledge of beverage flavour profiles, nutritional information, allergens and alcoholic content.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
General Manager
Barneys Beanery
Pasadena, California
01.2007 - 01.2009
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability with record-breaking yearly revenue increase of 18% .
- Orchestrated positive customer experiences by overseeing every area of restaurant, three bars, events, and pool hall operations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Certificate IV in Training and Assessment - Training And Assessment
TAFE
Blue Mountains09.2022
Master of Education - Innovation and Change
Torrens University
Sydney, NSW12.2021
Master of Hospitality Administration - Hospitality Management
University of Nevada
Las Vegas01.2011
Bachelor of Science - Hospitality Management
California Polytechnic University
Pomona, California 2007
Skills
- Stakeholder Engagement
- Student Records Management
- Learning Management Systems
- Student Internship and Industry Placement Management
- Career Coaching
- Project Management
Accomplishments
- LEARNING AND TEACHING SYMPOSIUM PRESENTER Pathways to Future Learning: The Need for Empathetic Digital Classrooms 2021 Torrens University
- TEACHING MERIT CERTIFICATE Awarded in 2021 2020 2019 Torrens University
Certification
ONLINE DIGITAL LEARNING CERTIFICATE
2021
Torrens University
TEACHING MERIT CERTIFICATE
2019 2020 2021
Torrens University
Timeline
Owner
Ton-Tiki Cocktail Syrups And Elixirs
08.2017 - 08.2020
Head of Drinks Culture
Ironbark Distillery
05.2017 - 09.2017
Lecturer/Subject Coordinator
Torrens University
04.2017 - Current
National Manager of Career Services
Torrens University
04.2016 - 04.2017
Senior Industry Learning Manager
Blue Mountains International Hotel Management School
07.2015 - 04.2016
Industry Placement Academic Coordinator
Blue Mountains International Hotel Management School
01.2015 - 07.2015
Management Consultant
Spirited Hospitality Consulting
04.2014 - 01.2015
Management Consultant
Liquid Assets
06.2011 - 07.2013
Hospitality Product and Menu Development
Black Market Liquor Bar; Rolling Stone
06.2010 - 12.2012
Beverage Director
Elements Kitchen And Catering
01.2009 - 06.2010
General Manager
Barneys Beanery
01.2007 - 01.2009
Certificate IV in Training and Assessment - Training And Assessment
TAFE
Master of Education - Innovation and Change
Torrens University
Master of Hospitality Administration - Hospitality Management
University of Nevada
Bachelor of Science - Hospitality Management
California Polytechnic University
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