Lachie Thomson
Melbourne,VIC
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
2
2
years of professional experience
Work History
FOH Team Member
KFC
08.2022 - Current
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Provided attentive service throughout customers'' visits, checking in regularly to address any concerns or needs they may have had.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
FOH Team Member
Hungry Jack's
08.2022 - 11.2022
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Provided keys, map and directions to room, restaurant and pool area to acquaint guests with hotel.
BOH Team Member
Hungry Jack's
12.2021 - 08.2022
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to menu development, incorporating seasonal ingredients for fresh and innovative dishes.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Supported fellow team members through cross-training initiatives, promoting versatility within the BOH staff.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Created and optimized kitchen systems to reduce waste and improve efficiency.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Maintained updated certifications in food safety and sanitation regulations.
Education
No Degree - ///
Dandenong High School
Dandenong, VIC12.2024
Skills
- Customer service
- Attention to detail
- Product knowledge
- Adaptability
- Cash handling
- Decision-making
- Table setting
- Cleanliness
- Problem-solving
- Organizational skills
- Upselling techniques
- Positive attitude
- Menu knowledge
- Order taking
- Time management
- Phone etiquette
- Excellent communication
- Stress management
- Multitasking
- Interpersonal skills
- Money Handling
- Training and Mentoring
- Food Inspection
- Payment Processing
- Sanitation Guidelines
- Food Preparation
- Kitchen Equipment Operation
- Ingredient Preparation
Timeline
FOH Team Member
KFC
08.2022 - Current
FOH Team Member
Hungry Jack's
08.2022 - 11.2022
BOH Team Member
Hungry Jack's
12.2021 - 08.2022
No Degree - ///
Dandenong High School