Summary
Overview
Work History
Education
Skills
Volunteer History
References
Certification
Timeline
Generic

Lachlan Arnot

Ulverstone,TAS

Summary

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling of multiple tasks and projects. Excellent business knowledge within Bank of us.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Consultant

Bank of Us
Ulverstone, TAS
07.2022 - Current
  • Provides exceptional service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Builds and maintains client relationships through quality, personalised interactions.
  • Assists with onboarding new employees by training them on banking procedures.
  • Have started personal loan training and have been sitting in with my leader during personal loan appointments and then processing them on the system with assistance.

Pool Lifeguard

Splash Devonport Aquatic and Leisure Centre
Devonport, TAS
03.2020 - 06.2022
  • Interacted positively with guests by answering questions about the pool facility or offering advice on aquatic activities.
  • Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
  • Communicated effectively with supervisors regarding maintenance needs and special requests from guests.
  • Watched over swimmers to respond quickly to distress situations.

Casual Retail Assistant

Harris Scarfe
Ulverstone, TAS
11.2016 - 01.2020
  • Operated cash registers accurately to process payments and issue receipts.
  • Managed stockroom organization including receiving shipments and unpacking goods.
  • Assisted customers with product selection, answered queries and provided advice.

Education

FSRA ASIC Tier 2 Accreditation -

Kaplan Education
01-2022

First Aid Certificate and CPR -

Royal Life Saving
01-2020

TCE -

Don College
01-2019

High School -

Leighland Christian School
01-2017

Skills

  • Excellent Customer Service
  • Attention to Detail
  • Quick Learner
  • Problem-Solving Aptitude
  • Effective Written and Verbal Communication
  • Building Client Relationships
  • Ability to Organise Tasks
  • Competent in MS Office
  • Goals Focused

Volunteer History

  • BoyZone Church program for boys grades 3-5, Supervising younger children, Follow guidelines, Working as part of a team, Design and run 2-hour programs
  • Camp Clayton Leader, Support Staff and Supervisor, Following instructions, Communication with other volunteers and permanent staff, Working as part of a team, Designing weeklong programs for children, Giving clear instructions to large groups of children and leaders, Being able to adapt programs if conditions change

References

  • Linda Rayner

Customer Experience Leader

Bank of us

Ph: 0408 252 011

  • Mieke Richards

Personal Referee

Ph: 0456 789 892

Email: Richardsm@dcs.tas.edu.au

Certification

  • Hold and maintain a current Drivers' license

Timeline

Customer Experience Consultant

Bank of Us
07.2022 - Current

Pool Lifeguard

Splash Devonport Aquatic and Leisure Centre
03.2020 - 06.2022

Casual Retail Assistant

Harris Scarfe
11.2016 - 01.2020

FSRA ASIC Tier 2 Accreditation -

Kaplan Education

First Aid Certificate and CPR -

Royal Life Saving

TCE -

Don College

High School -

Leighland Christian School

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Lachlan Arnot