Summary
Overview
Work History
Education
Skills
References
Certification
Affiliations
Accomplishments
Timeline
Generic

Lachlan Austin

Wurtulla,Sunshine Coast

Summary

For the past 3 years I have been working for an Insurance Builder on the Sunshine Coast. Starting as a Desktop site supervisor, I have progressed into a leadership role as the Queensland Make Safe State Manager. I am currently seeking employment within Construction or Insurance industry on the Sunshine Coast.

I am a qualified Carpenter with over 10 years' experience in the construction industry holding positions in both Australia and United Kingdom. I have completed my Cert III in Carpentry and Cert IV in Building & Construction. My apprenticeship was completed through a single employer, Davis Building Services. Specialising in new homes, extensions and renovations.

My partner and I moved abroad in 2014 with the goal to travel. Based in London, we were able to achieve our goal whilst gaining additional experience in a different .

During my time in the U.K I worked as a qualified Carpenter and gained experience working as a Joinery Fitter for Edgar & Co where I developed the competency in fitting high-end kitchens, wardrobes, libraries, offices and furniture.

Since relocating to the Sunshine Coast in 2016 I worked in the Residential and commercial sector, including shop fitting where I gained the experience of site management, overseeing upgrades to amenities at two separate shopping centre locations.

Since getting 'off the tools' in 2020 I have been able to broaden my knowledge in insurance and expanded my experience by managing a team of up to 14 staff.

I am an extremely reliable, honest and hardworking individual. I take pride in my work and attention to detail, ensuring my work is completed safely and to a high standard. I build strong work relationships to ensure all stakeholders are working towards the same goal, including onsite trades, clients and other team members. I understand the importance of working to a schedule, prioritising trade requirements and I have the ability to lead and support others when working to a deadline.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Qld Make Safe State Manager

Ambrose Construct Group
Sunshine Coast, QLD
10.2020 - Current
  • Specialised in supervising large loss/ complex make safes, including large strip outs, water & mould restoration.
  • During peak periods, running a high volume workload to support the team.
  • Developed a high standard of causation report writing to provide clients with clear information to make claim determination.
  • Reviewed performance metrics on a regular basis to identify areas of improvement.
  • Provided guidance and direction to employees on best practices related to their roles.
  • Resolved customer complaints promptly, offering appropriate solutions when necessary.
  • Connected with clients and developed strategies to achieve the best solution to mitigate damage whilst maintaining outstanding customer service.
  • Liaised with Trades & suppliers across the state to meet our clients needs
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance across a team of 12 supervisors.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Residential New Build Carpenter

Roonsleigh Construction
01.2019 - 07.2020
  • Lead Carpenter specialising in New Home Builds on the Sunshine Coast
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Led apprentices and trainees in building construction and renovation.

Sub-contracting Carpenter

for the following Companies
Sunshine Coast, QLD
10.2016 - 12.2018
  • Grant Martin Constructions (residential)
  • Dwyer Quality Homes (residential)
  • Vantage Building (commercial)
  • DM Bull Property Group Pty Ltd (residential)
  • Kane Constructions (commercial)
  • Performed various carpentry duties, including both rough and finish carpentry. Including but not limited to Framing, cladding and fix-out

Carpenter and Joinery Fitter

Edgar & Co and Famella Construction
09.2015 - 05.2016
  • Worked on high value homes in London, fitting high end joinery
  • Installed cabinets, fixtures and trim according to plans and blueprints.

Carpenter and Joinery Fitter

Edgar & Co, Charles Alexander Ltd, Famella Construction, and BECK Construction
09.2014 - 06.2015
  • Worked on high value homes in London, fitting high end joinery
  • Installed cabinets, fixtures and trim according to plans and blueprints.

Qualified Carpenter

Davis Building Services
Mackay, Queensland, Australia
12.2009 - 05.2014
  • Completed 4 year Carpentry apprenticeship
  • Learnt all stages of new home building, from foundations to final fix

Education

Certificate IV in Building & Construction - Building & Construction

HIA
Queensland
07-2021

Certificate III in Carpentry -

Mackay TAFE
Mackay, QLD
06-2013

Graduated Year 12 -

Mackay North State High School
01.2009

Skills

  • Desktop & Onsite Site Supervising
  • In-depth Insurance Knowledge
  • Team Leadership
  • Problem & Dispute Resolution
  • Specialist & Causation Reporting
  • Customer Service
  • Staff Management
  • Professional and Courteous
  • Staff Training
  • Relationship Management
  • Computer Skills

References

  • Jack Williamson - National Make Safe State Manager / ACG - 0428 451 224
  • Matt Dodd Site Supervisor – Kane Constructions - 0420 307 808
  • Neville Davis - Owner: Davis Building Services - 0418 185 128

Certification

  • Certificate IV in Building & Construction
  • QBCC Site supervisors License
  • QBCC Sub-contractor License
  • Certificate III in Carpentry

Affiliations

  • One of my biggest achievements to date is completing an extensive renovation to our family home while maintaining my full-time requirements as a State Manager.
  • I am now a Father to two young boys, have a passion for sport and enjoy playing golf.

Accomplishments

  • Progressed from a Trainee Make Safe Supervisor to the Qld Make Safe State Manager in 1.5 years

Timeline

Qld Make Safe State Manager

Ambrose Construct Group
10.2020 - Current

Residential New Build Carpenter

Roonsleigh Construction
01.2019 - 07.2020

Sub-contracting Carpenter

for the following Companies
10.2016 - 12.2018

Carpenter and Joinery Fitter

Edgar & Co and Famella Construction
09.2015 - 05.2016

Carpenter and Joinery Fitter

Edgar & Co, Charles Alexander Ltd, Famella Construction, and BECK Construction
09.2014 - 06.2015

Qualified Carpenter

Davis Building Services
12.2009 - 05.2014

Certificate IV in Building & Construction - Building & Construction

HIA

Certificate III in Carpentry -

Mackay TAFE

Graduated Year 12 -

Mackay North State High School
Lachlan Austin