Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lachlan Bakes

Gold Coast,QLD

Summary

Dynamic and results-oriented professional with over 2 years of proven success in onboarding. Skilled in guiding new clients through the onboarding process, ensuring a seamless transition and alignment with organizational goals. Adept at developing and implementing tailored onboarding programs to enhance client engagement and retention. Recognized for exceptional communication skills and the ability to foster strong relationships with stakeholders at all levels. Seeking a new and challenging role to leverage expertise in onboarding and contribute to the success of a forward-thinking organization.

Overview

8
8
years of professional experience

Work History

Onboarding Specialist

Resly
02.2022 - Current
  • Facilitated seamless transitions for clients from their current Property Management System to Resly.
  • Demonstrated expertise in Trust Accounting Regulations.
  • Advanced knowledge in Microsoft Office tools such as Excel and Word.
  • Balanced Trust Accounts and completed End of Month processes for STRATA businesses with precision.
  • Efficiently managed 15 client onboards per month, leveraging excellent time management practices.
  • Retained and developed excellent customer and vendor relations with key accounts across Australia and New Zealand.
  • Provided support to both clients and colleagues through several matters.
  • High level of Data Entry and Data Exportation
  • Advanced IT knowledge
  • Intermediate knowledge of other PMS systems such as HiRum, REI, RMS and Opera.

Travel Agent/ Sales Representative

Global Work & Travel
04.2020 - 02.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.


Senior Sales Representative

GIG
06.2018 - 04.2020
  • Increased sales revenue by surpassing KPIS weekly.
  • Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
  • Reached out to prospective leads through door to door, cold calling and shopping centre pop-up events; applying a variety of established selling methods.
  • Taught over 30 sales staff up to date selling methods across multiple campaigns.

Store Manager

Maries Pizza
01.2016 - 06.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Certificate of Registration - Real Estate

Real Estate Institute of Queensland (REIQ)
Online Based
12.2021

Diploma - IT & Design

TAFE Coomera Campus
Coomera, QLD
11.2017

Skills

  • Software Knowledge

  • Training and mentoring

  • Strategic Planning

  • Microsoft Office

  • Time Management

  • Expert Communication

  • Resolution Finding

  • Ability to work well under extreme pressure

Additional Information

References are available upon request.

Timeline

Onboarding Specialist

Resly
02.2022 - Current

Travel Agent/ Sales Representative

Global Work & Travel
04.2020 - 02.2022

Senior Sales Representative

GIG
06.2018 - 04.2020

Store Manager

Maries Pizza
01.2016 - 06.2018

Certificate of Registration - Real Estate

Real Estate Institute of Queensland (REIQ)

Diploma - IT & Design

TAFE Coomera Campus

Similar Profiles

CREATE PROFILE
Lachlan Bakes