Lachlan Barnsley
Mount Martha
Summary
Dedicated professional with a strong background in customer service, time management, and trend tracking. Skilled in verbal and written communication, excels at cultivating positive relationships and consistently exceeding goals. Experienced in leading restaurant teams to achieve operational excellence and ensure customer satisfaction. Utilises strong organizational and leadership skills to effectively manage diverse tasks and resolve conflicts. Proven track record of implementing cost-control measures and enhancing service quality. Committed to delivering exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
KFC
12.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Restaurant Manager
KFC
02.2023 - 12.2024
- Increased restaurant revenue by coaching employees on upselling and suggestive selling techniques
- Met strict quality standards, continuously monitoring food handling and safety
- Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
- Tracked employee time and activities for restaurant records and bi-weekly payroll
- Gathered guest feedback and recommended improvements to restaurant menus
- Tracked daily income and expenses and balanced cash registers
- Updated records with new hire paperwork, updated tax forms and termination documentation
- Supported restaurant manager by enforcing policies and working with employees to close skill gaps
Customer Service Team Member
KFC
07.2019 - 02.2023
- Work involved high standards of every day, face-to-face customer service, cash and food handling as well as basic management of restaurant cleaning
Slides Attendant
Enchanted Adventure Garden
11.2021 - 07.2022
- Involves supervising tube slides and high levels of enthusiastic, friendly and outgoing customers service to enhance the guests experience at the park and create memorable moments for their children
Education
Bachelor of Business - Business
Torrens University Australia
11-2026
Year 12 VCE -
Padua College
Mornington, Victoria12.2022
Skills
- Customer Service
- Communication
- Complaint resolution
- Time Management
- Performance improvement
- Food safety
- Health code compliance
- Employee retention
- Inventory management
- Cost control
Certification
- Certificate III Retail, 07/14/21
- First Aid Course, 24/01/23, Completion of: HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support and HLTAID011 Provide First Aid
Timeline
Restaurant General Manager
KFC
12.2024 - Current
Assistant Restaurant Manager
KFC
02.2023 - 12.2024
Slides Attendant
Enchanted Adventure Garden
11.2021 - 07.2022
Customer Service Team Member
KFC
07.2019 - 02.2023
Bachelor of Business - Business
Torrens University Australia
Year 12 VCE -
Padua College
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