Lachlan Bennett
Holland Park,QLD
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
Work History
Parts Manager
Pacific Materials Handling
04.2012 - 04.2018
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Store Inventory Manager
Kmart
09.2002 - 04.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Successful nationwide rollout of continuous improvement processes (kaisan) engaging in problem-solving activities to support and fine tune processes and strategies with stakeholders
Operations Manager
Firmus Group
04.2018 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Year 12 -
St Laurences College
South Brisbane12.2005
Skills
- National accounts
- Cost reviewing
- Order management
- Brand Management
- Strategic planning
- Client rapport
- Business development and planning
- Account development
- Relationship building and management
- Trend forecasting
- Client Development
- Operations
- Tactical planning
- Sales analysis
Timeline
Operations Manager
Firmus Group
04.2018 - Current
Parts Manager
Pacific Materials Handling
04.2012 - 04.2018
Store Inventory Manager
Kmart
09.2002 - 04.2012
Year 12 -
St Laurences College