Overview
Work History
Education
Skills
Experiencechronology
Benchmarksmilestones
References
Timeline
Generic

LACHLAN BRINE

Overview

2
2
years of professional experience

Work History

Shared BOH Operations Manager

William Sonoma
  • Maintain open and closing standards of Back of House areas (BOH) Co-ordinate and process shipments as delivered
  • Ensure inventory records are properly maintained
  • Direct merchandise flow from stock room to sales floor
  • Organise stockroom departments by stocking merchandise and supplies on appropriate shelves or in offsite locations
  • Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards
  • Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns
  • Meet with store managers weekly to ensure operational tasks align with business needs Assist with Floor-set execution and provide support to building furniture as required Coach, reward and recognise performance of BOH team Deliver WHS training initiatives, working with the Store Manager to ensure training delivery compliance

Shared BOH Keyholder

William Sonoma
  • Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures when required Assist the Back of House Manager in conducting warm-up and cool down (chat-in) meetings with associates (our employees), providing coaching in productivity and performance Provide supervision to ensure the store is meeting financial goals, and associates are providing world-class service to our guests Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts Meet personal productivity targets and goals, while providing exceptional customer service to our guests with any special services including gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders Deliver operational and Work Health and Safety (WHS) excellence through daily standards and inventory management Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First philosophy Complete projects and assignments as directed by the management team Assist the Back of House Manager in overseeing Back of House operational functions including receiving, shipping, inventory, management, stockroom organisation and standards and markdown/markup execution Provide training and coaching expertise to associates in receiving, shipping, damages and inventory management

Stock Associate Casual – Part Time

Pottery Barn
  • Exemplify the highest level of customer service standards to internal and external customers
  • Scan shipment as delivered
  • Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
  • Provide feedback to supervisor regarding inventory levels and damages
  • Organize stockroom by department and categories and stock merchandise on appropriate shelves or in offsite locations
  • Adjust stocking procedures to ensure aisles and exits are clear
  • Ensure that merchandise is safely stored, properly ticketed packaged and logged, and easily located for replenishment
  • Pack and log merchandise as required for customer deliveries
  • Transport merchandise to and from remote stockroom locations and maintain accurate inventory records
  • Ensure that the stockroom is clean, swept, with garbage removed and supplies organized
  • May assist on sales floor during peak times and as assigned
  • Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
  • Comply with all company policies and procedures
  • Ensure all appropriate stockroom procedures are followed to minimize loss to the company.

Warehouse 2IC

Harvey Norman And Domayne
09.2022 - Current
  • During peak season I managed and maintained the warehouse while my manager was on leave, our shuttle truck was under repair. I had to prioritise three stores requests not having enough resources including being understaffed.
  • Running the day-to-day operation of the warehouse by making sure the team were running smoothly by always completing tasks on time, receiving inbound deliveries correctly and quality checking goods for any damages or incorrect goods
  • Making sure Outbound goods were picked corrected while also inspecting for any damages before departure
  • This would require fixing any errors made prior to departure which included repicking and delivering correct products to customers myself instead of the delivery companies
  • I would take the lead with stock investigations to find any problems with the warehouses inventory levels and always maintain a correct SOH while preparing for quarterly stock takes for three departments
  • I effectively communicated through to the three different departments for any stock and supplies requests that would go up to the stores every morning which required myself to drive a shuttle truck and unload and re load if there was any requests to take back to the warehouse
  • I am also a first aid officer on site in case of any medical emergency appear
  • I have gained a Forklift license and a Auto picker license to operate on a daily basis for the warehouse.

Education

The University of Sydney – Centre for continuing Education
01.2021

Northern Beaches & Mosman College
North Narrabeen, NSW
01.2019

Saint Augustine’s
Sydney, Australia
01.2017

Skills

  • OPERATIONS AND LOGISTICS, SAFETY, AUDITING, INVESTIGATIONS AND INVENTORY MANAGEMENT, TIME MANAGEMENT, COMMUNICATIONS, MEETING CUSTOMER DEMANDS, TEAMWORK, TRACKING BUDGETS, BUILDING FURNITURE, DEALING WITH HIGH VALUE PRODUCT

Experiencechronology

  • Warehouse 2IC for Harvey Norman and Domayne, 2022-01-01, Current, Running the day-to-day operation of the warehouse by making sure the team were running smoothly by always completing tasks on time, receiving inbound deliveries correctly and quality checking goods for any damages or incorrect goods. Making sure Outbound goods were picked corrected while also inspecting for any damages before departure. This would require fixing any errors made prior to departure which included repicking and delivering correct products to customers myself instead of the delivery companies. I would take the lead with stock investigations to find any problems with the warehouses inventory levels and always maintain a correct SOH while preparing for quarterly stock takes for three departments. I effectively communicated through to the three different departments for any stock and supplies requests that would go up to the stores every morning which required myself to drive a shuttle truck and unload and re load if there was any requests to take back to the warehouse. I am also a first aid officer on site in case of any medical emergency appear. I have gained a Forklift license and a Auto picker license to operate on a daily basis for the warehouse.
  • William Sonoma Shared BOH Operations Manager, 2021-01-01, 2022-01-01, Maintain open and closing standards of Back of House areas (BOH) Co-ordinate and process shipments as delivered. Ensure inventory records are properly maintained. Direct merchandise flow from stock room to sales floor. Organise stockroom departments by stocking merchandise and supplies on appropriate shelves or in offsite locations. Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards. Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns. Meet with store managers weekly to ensure operational tasks align with business needs Assist with Floor-set execution and provide support to building furniture as required Coach, reward and recognise performance of BOH team Deliver WHS training initiatives, working with the Store Manager to ensure training delivery compliance
  • William Sonoma Shared BOH Keyholder, 2019-01-01, 2020-01-01, Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures when required Assist the Back of House Manager in conducting warm-up and cool down (chat-in) meetings with associates (our employees), providing coaching in productivity and performance Provide supervision to ensure the store is meeting financial goals, and associates are providing world-class service to our guests Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts Meet personal productivity targets and goals, while providing exceptional customer service to our guests with any special services including gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders Deliver operational and Work Health and Safety (WHS) excellence through daily standards and inventory management Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First philosophy Complete projects and assignments as directed by the management team Assist the Back of House Manager in overseeing Back of House operational functions including receiving, shipping, inventory, management, stockroom organisation and standards and markdown/markup execution Provide training and coaching expertise to associates in receiving, shipping, damages and inventory management
  • Pottery barn Stock associate Casual – Part time, 2017-01-01, 2019-01-01, Exemplify the highest level of customer service standards to internal and external customers. Scan shipment as delivered. Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor. Provide feedback to supervisor regarding inventory levels and damages. Organize stockroom by department and categories and stock merchandise on appropriate shelves or in offsite locations. Adjust stocking procedures to ensure aisles and exits are clear. Ensure that merchandise is safely stored, properly ticketed packaged and logged, and easily located for replenishment. Pack and log merchandise as required for customer deliveries. Transport merchandise to and from remote stockroom locations and maintain accurate inventory records. Ensure that the stockroom is clean, swept, with garbage removed and supplies organized. May assist on sales floor during peak times and as assigned. Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning). Comply with all company policies and procedures. Ensure all appropriate stockroom procedures are followed to minimize loss to the company.

Benchmarksmilestones

  • I lead the stockroom to achieving 1st place for the country-wide stockroom standards award.
  • Due to my manager being on leave I have supported the team with the following duties:
  • Rostering for a team of 15 – being sure to work to set budgets
  • Ordering supplies for 4 stores, tracking purchases to maintain individual budgets
  • Meeting with store managers weekly to maintain visibility of operations
  • Maintaining effective communication with corporate staff
  • Participating in safety committee meetings
  • Training part-time associates in all aspects of the Key Holder role
  • I have supporter both the DC move and the Castle Towers outlet with staff
  • I have supported our corporate and sales team by actioning escalated customer requests

References

References will be provided upon request

Timeline

Warehouse 2IC

Harvey Norman And Domayne
09.2022 - Current

Shared BOH Operations Manager

William Sonoma

Shared BOH Keyholder

William Sonoma

Stock Associate Casual – Part Time

Pottery Barn

The University of Sydney – Centre for continuing Education

Northern Beaches & Mosman College

Saint Augustine’s

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