Lachlan Brook
Bendigo,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Experienced with inventory management, order picking, and packing. Utilizes effective organizational skills to maintain accurate stock levels and streamline warehouse operations. Track record of ensuring timely and efficient shipment processing and delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Semi Trailer Sales
09.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Negotiate and close high-stake transactions of up to 300k
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Accurately advertise inventory across many websites.
Trade Assistant
Reece Plumbing
02.2021 - 09.2024
- First point of contact for customers, providing exceptional customer service and addressing inquiries and issues promptly
- Coordinating deliveries to a large customer base, ensuring timely and accurate delivery of goods
- Managing and training staff, fostering a collaborative and efficient work environment
- Handling stock, including inventory management, loading/unloading of delivery vehicles
- Liaising with key stakeholders ensuring successful job completion.
- Operating machinery, maintaining high standards of safety and efficiency
- Management of fleet, conducting vehicle safety checks and following strict policies and procedures.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with other departments to ensure accuracy of all measurements.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Use of Reece TRS (ERP) to complete administrative tasks within the company.
- Supported cost-saving initiatives, using resources efficiently and minimizing waste.
Qualified Butcher
Meat Matters Butcher
01.2017 - 02.2021
- Cut and prepared various meats, ensuring high standards of quality and safety
- Competently operated butchery equipment, maintaining strict hygiene and safety practices
- Managed stock and inventory levels, coordinating with colleagues to meet production goals
- Maintained a clean and safe work environment, adhering to all health and safety regulations.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Skilled meat worker
Hardwicks Meat Works, Kyneton
01.2016 - 01.2017
Apprentice plumber
DLO Plumbing
11.2014 - 02.2016
Skills
- Strong work ethic; dependable and consistent
- Experience in leading teams and motivating others
- Meticulous in managing details and maintaining accuracy
- Excellent in addressing customer needs and resolving issues
- Capable of managing time effectively to meet deadlines
- Strong ethical standards and commitment to honesty
- Healthy and Physically Fit
- Conflict resolution and de-escalation skills
- Keen observational skills and attention to detail
- Problem-solving and quick decision-making
- Commitment to ensuring a safe workplace
Certification
- Full Drivers Licence (Manual)
- Forklift Licence
- Certificate III in Supply Chain Operations
- Certificate III in Meat Processing
- Cert III Sports And Recreation
Timeline
Sales Representative
Semi Trailer Sales
09.2024 - Current
Trade Assistant
Reece Plumbing
02.2021 - 09.2024
Qualified Butcher
Meat Matters Butcher
01.2017 - 02.2021
Skilled meat worker
Hardwicks Meat Works, Kyneton
01.2016 - 01.2017
Apprentice plumber
DLO Plumbing
11.2014 - 02.2016
References
AVAILABLE ON REQUEST
Education
SEDA ( Sports Education Development Australia)
2013-2014
Weeroona College Bendigo
2010-2013
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