Lachlan Brooks
Wollongong
Summary
Motivated business professional bringing years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative,sales, general operations and personnel.
Background in increasing profits, reducing costs and transforming customer service standards. Building strong relationships for the business's growth for years to come.
Overview
12
12
years of professional experience
Work History
Manager
Domayne Furniture
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Retail and Commercial Sales
Choices Flooring
01.2023 - 05.2023
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- I did not stay long in this position, as It was hours drive away from home. I was helping the business owner out, as he was a friend of my family.
Owner/Operator Cafe
Self Employed
07.2022 - 01.2023
- 6 month contract at Timbermill Studios Bulli
- Employed staff, set up business and created a customer base
- Established foundational processes for business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed kitchen and stock ordering
- Administration and staff roastering
Owner Operator Cafe
Self Employed
01.2020 - 04.2022
- 2 year contract and Towradgi surf life saving club
- Managed business and kitchen operations
- Staff hiring and rostering
- Administration
- Passionate about learning and committed to continual improvement.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Performed cash handling activities
Team Leader/Sales Consultant
Danoz Direct
03.2019 - 01.2020
- Collected, arranged, and input information into database system.
- Held weekly team meetings to inform team members on company news and updates.
- Gathered, organized and input information into digital database.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Prepared merchandise for sales floor by pricing or tagging.
- Set and achieved company defined sales goals.
Head Chef
Honest Don's
03.2016 - 02.2019
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Breakfast and lunch service 5 days a week
Trivia Host
Trivia Magic
05.2016 - 02.2018
- Delivered newsworthy stories on stage using perfect pronunciation and inflection.
- Read news flashes to inform audiences of important events.
- Wrote and edited copy for range of publications and websites.
- Kept Audiences entertained and satisfied, anywhere up to 300 people per event
- Preformed 100 questions per night
- I did this job 3 nights a week
Owner Operator Cafe
Self Employed
04.2015 - 04.2016
- 1 year contract under a Lend Lease exclusive retirement village
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Oversaw catering orders to verify accuracy and completeness.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Coordinated with various vendors to establish necessary supplies for events.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Head Chef
Station Coffee House
02.2014 - 03.2015
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
Chef
Olive Leaf Restaurant
02.2013 - 03.2014
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
Head Chef
Primary Espresso
02.2012 - 01.2013
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Cooked memorable dishes that brought new customers into establishment.
Education
Certificate 3 - Digital Media
Media School
Bowral 01.2012
Certificate 4 - Commercial Cookery
TAFE
Wollongong 01.2010
Certificate 4 - Tourism And Hospitality
TAFE
Moss Vale 01.2008
Skills
- Hiring and Staffing
- Coaching and Mentoring
- Profit and Loss Analysis
- Customer Service
- Social Perceptiveness
- Excellent People Skills
- Sales Expertise
- Multitasking Strengths
- Product and Service Sales
Timeline
Manager
Domayne Furniture
06.2023 - Current
Retail and Commercial Sales
Choices Flooring
01.2023 - 05.2023
Owner/Operator Cafe
Self Employed
07.2022 - 01.2023
Owner Operator Cafe
Self Employed
01.2020 - 04.2022
Team Leader/Sales Consultant
Danoz Direct
03.2019 - 01.2020
Trivia Host
Trivia Magic
05.2016 - 02.2018
Head Chef
Honest Don's
03.2016 - 02.2019
Owner Operator Cafe
Self Employed
04.2015 - 04.2016
Head Chef
Station Coffee House
02.2014 - 03.2015
Chef
Olive Leaf Restaurant
02.2013 - 03.2014
Head Chef
Primary Espresso
02.2012 - 01.2013
Certificate 3 - Digital Media
Media School
Certificate 4 - Commercial Cookery
TAFE
Certificate 4 - Tourism And Hospitality
TAFE
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