Sophie Hancock
Teneriffe, Brisbane,QLD
Summary
Dynamic professional with a proven track record at Mosaic Property Group, proficient in document management and fostering teamwork. Excelled in enhancing communications and resolving customer issues, ensuring high satisfaction levels. Skilled in training coordination and relationship building, consistently achieving seamless operations and positive outcomes.
Overview
3
3
years of professional experience
Work History
Team Assistant
Mosaic Property Group
02.2022 - Current
- Maintained open lines of communication between departments to enhance overall performance.
- Managed paperwork for move-in forms, leases, and tenant details
- Coordinated the handover of keys and made sure everything was ready for tenants and owner occupiers to settle in
- Assisted tenants with troubleshooting issues and directed them to the right resources (e.g., maintenance, management team)
- Communicated with contractors and maintenance staff to address any move-in issues or requests
Customer Service
Goodtimes Gelato
04.2023 - 10.2024
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Worked efficiently with the team to keep things running smoothly during busy hours
- Trained new staff on ice cream prep and customer service
- Remained friendly and positive, making sure customers had a great experience
Dance Teacher
Marter Dei Primary School
01.2023 - 02.2024
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Education
All Hallows
BrisbaneSkills
- Training coordination
- Document management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Verbal and written communication
- Relationship building
- Deadline management
Timeline
Customer Service
Goodtimes Gelato
04.2023 - 10.2024
Dance Teacher
Marter Dei Primary School
01.2023 - 02.2024
Team Assistant
Mosaic Property Group
02.2022 - Current
All Hallows
Similar Profiles
GIOVANNI ESPOSITOGIOVANNI ESPOSITO
FACILITIES MANAGER at Independent Investments and Opalyn Property GroupFACILITIES MANAGER at Independent Investments and Opalyn Property Group
Michael AtwoodMichael Atwood
Senior Superintendent at Mosaic Building GroupSenior Superintendent at Mosaic Building Group
La Tanya HillLa Tanya Hill
Program Specialist at Mosaic GroupProgram Specialist at Mosaic Group