Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lachlan Carson

Frankston,VIC

Summary

Dynamic professional with a proven track record at GRC Surgical, excelling in sales strategies and customer relationship building. Leveraged CRM proficiency and interpersonal communication skills to enhance customer satisfaction and drive territory growth. Achieved significant sales revenue increase by implementing innovative product promotions and fostering key account loyalty. Robust background in Product Specialisation, prepared to drive results and enhance client satisfaction. Skilled in diagnosing and resolving technical issues, optimizing product performance, and fostering client relationships. Strong focus on team collaboration, adaptability, and delivering high-quality outcomes. Recognized for problem-solving abilities, effective communication, and reliability in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Sales Technician Support

GRC Surgical
01.2023 - Current
  • Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
  • Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
  • Developed targeted promotional campaigns that boosted lead generation.
  • Leveraged CRM tools to track leads, manage opportunities, and optimize overall sales performance throughout the organization.
  • Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
  • Participated in trade shows and conferences, expanding brand awareness and generating new leads for the sales pipeline.
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
  • Increased sales revenue by providing exceptional product knowledge and technical support to customers.

Operations Manager

GRC Surgical
01.2021 - 01.2023
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Increased profit by streamlining operations.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to forecast sales with the team.

Operations Specialist

GRC Surgical
08.2019 - 01.2021
  • Oversaw day-to-day operations, ensured smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Processed and packed orders to ensure same day service for all customers.


Education

Bachelor of Science - Computer Science

Deakin University
Melbourne, VIC
10-2025

Skills

  • Sales Strategies

  • CRM proficiency

  • Product Management

  • Customer Service

  • Technical skills

  • Customer Relationship Building

  • Interpersonal communication skills

  • Product and service knowledge

  • Product Promotions

  • Territory Growth

  • Sales Forecasting

  • Promotional event marketing

Interests

  • Backpacking and Hiking
  • Gym Workouts
  • Robotics and 3D Printing
  • Watching Movies and TV Shows
  • Music
  • Gardening
  • Strategy Games
  • Playing Sports

Timeline

Sales Technician Support

GRC Surgical
01.2023 - Current

Operations Manager

GRC Surgical
01.2021 - 01.2023

Operations Specialist

GRC Surgical
08.2019 - 01.2021

Bachelor of Science - Computer Science

Deakin University

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Lachlan Carson