Lachlan Clarke

• Responded to customer needs through competent customer service and prompt problem- solving.

• Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.

• Coordinated logistics for customer orders.

• Maintained accurate and current customer account data with manual forms processing

and digital information updates.

• Helped large volume of customers every day with positive attitude and focus on customer

satisfaction.

Jan 2020 - Current

• Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.

• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

• Streamlined communication channels for increased efficiency and better customer service experience.

• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.

• Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.

• Participated in company-wide initiatives aimed at enhancing the overall customer experience.

• Developed creative design for print materials, banners and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Created digital image files for use in digital and traditional printing methods.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
• Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Conceptualised unique logo designs for startups, establishing strong visual identities that resonated with target markets.
• Implemented design feedback from customers and internal stakeholders to improve project outcomes.
• Worked with design systems to develop and present prototypes for focus group evaluation.
• Implemented feedback and suggestions from clients to improve designs.
• Developed creative design for print materials, brochures, banners, and signs.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Leadership: Ability to lead and motivate teams of educators and support staff to achieve their goals and objectives
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Kept high average of performance evaluations.
• Professional Development: Commitment to continuous learning and development, including organising professional development opportunities for staff
• Policy Compliance: Knowledge of educational policies, regulations, and compliance requirements at the local, state, and federal levels
• Budget Management: Experience in managing budgets or financial resources effectively.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
• Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
• Problem-Solving: Skill in identifying issues and implementing solutions to improve centre operations
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Crisis Management: Capability to handle emergencies or crises in a calm and effective manner, ensuring the safety and well-being of students and staff
• Participated in workshops and in-service meetings to enhance personal growth and professional development
• Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration
• Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Professional Development: Commitment to continuous learning and development, including organising professional development opportunities for staff
• Policy Compliance: Knowledge of educational policies, regulations, and compliance requirements at the local, state, and federal levels
• Budget Management: Experience in managing budgets or financial resources effectively
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
• Completed bi-weekly payroll for 12 employees.