Lachlan Craig
Canberra,ACT
Summary
Accomplished Technical Consultant with over 9 years driving proactive IT solutions and working on workflow-related issues in government and financial sectors. Certified in Splunk architecture and expertise in an array of technologies most notably data lake technology, cloud technology (AWS and Azure).
Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
With a passion for developing, whether designing or writing solutions to combat difficult and often complex production requirements/issues.
Overview
9
9
years of professional experience
Work History
Senior Technical Consultant
Telstra Purple
01.2016 - Current
- Enhanced software performance by identifying and resolving technical issues for numerous clients.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Developed client-specific technical strategies to optimize their IT infrastructure.
- Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
- Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Provided expert guidance on technology integration, leading to increased productivity for clients'' businesses.
- Managed multiple projects simultaneously, delivering quality results within deadline constraints.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
- Spearheaded research initiatives to stay current with industry trends and advancements in technology for better service delivery to clients.
- Delivered high-quality training sessions to clients'' staff on the use of new technologies, ensuring smooth adoption rates across organizations.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Improved systems with addition of new features and infrastructure.
Senior Technical Consultant
Epicon
01.2016 - Current
- Enhanced software performance by identifying and resolving technical issues for numerous clients.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Developed client-specific technical strategies to optimize their IT infrastructure.
- Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
- Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Provided expert guidance on technology integration, leading to increased productivity for clients'' businesses.
- Managed multiple projects simultaneously, delivering quality results within deadline constraints.
- Spearheaded research initiatives to stay current with industry trends and advancements in technology for better service delivery to clients.
Education
Bachelor of Science - Computer Software Engineering
University of Canberra
Canberra, ACT01.2020
Skills
- Business Process Improvement
- Technical Architecture Design
- Technical Guidance
- Issue Resolution
- Solution Implementation
- Proficient in Splunk [4 years]
- Proficient in Monitoring Solutions and Systems
- Advanced Analytics
- Technical Expertise
- Database Administration Expertise
- Cloud Computing Knowledge
- Software Development Expertise
- Data Integration Techniques
Timeline
Senior Technical Consultant
Telstra Purple
01.2016 - Current
Senior Technical Consultant
Epicon
01.2016 - Current
Bachelor of Science - Computer Software Engineering
University of Canberra
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