Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lachlan Denny

BURLEIGH WATERS

Summary

Versatile and dedicated, I excelled at Guzman Y Gomez, mastering recipe-based cooking and enhancing customer satisfaction. Skilled in food safety oversight and adept at conflict resolution, I consistently contributed to a positive dining experience, training new team members and ensuring high-quality service with a keen eye for detail.

Hardworking and enthusiastic team member trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

5
5
years of professional experience

Work History

Sales Supervisor

Guzman Y Gomez
11.2020 - Current
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Barista

Guzman Y Gomez
11.2020 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.

Education

Bachelor of Arts -

University of Queensland
Brisbane, QLD
09-2027

King's Christian College
Reedy Creek, QLD
11-2022

Certificate III - Business

Aurora Institute
Robina, QLD
09-2022

Responsible Service of Alcohol (RSA) -

Express Online Training
01-2021

Skills

  • POS system operation
  • Customer inquiries
  • Cash handling
  • Conflict resolution
  • Guest services
  • Customer service
  • Sales team assistance
  • Goals and performance

Languages

Spanish
Limited Working
Japanese
Professional Working

Timeline

Sales Supervisor

Guzman Y Gomez
11.2020 - Current

Barista

Guzman Y Gomez
11.2020 - Current

Bachelor of Arts -

University of Queensland

King's Christian College

Certificate III - Business

Aurora Institute

Responsible Service of Alcohol (RSA) -

Express Online Training
Lachlan Denny