Lachlan Drummond-Hills
Student
PETRIE,QLD
Summary
Dynamic and adaptable professional with experience as a Touch Football Referee for QLD Touch Association and a Customer Service Cashier/Barista at Muffin Break. Excelled in preventing on-field conflicts and maintaining high customer satisfaction through quick thinking and exceptional customer service skills. Demonstrated strong work ethic and integrity, contributing to team environments and enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Touch Football Referee
QLD Touch Association
07.2023 - Current
- Prevented on-field conflicts by establishing clear expectations for player conduct at the beginning of each match.
- Contributed to a cooperative officiating team environment by collaborating with fellow referees for consistent rule enforcement.
- Ensured consistency among all refereeing staff by participating in regular meetings to review game rules and discuss officiating concerns.
- Demonstrated adaptability by officiating games across various age groups and skill levels within the touch football community.
Customer Service Cashier/Barista
Muffin Break
11.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
High School Certificate -
Pine Rivers Sate High School
Strathpine Queensland 4500 04.2001 -
Skills
Quick Thinking
Physical Fitness
Self-Confidence
Respectfulness
Customer Service
Strong work ethic and integrity
Critical Thinking
Friendly, Positive Attitude
Time Management
Timeline
Touch Football Referee
QLD Touch Association
07.2023 - Current
Customer Service Cashier/Barista
Muffin Break
11.2022 - Current
High School Certificate -
Pine Rivers Sate High School
04.2001 -