Summary
Overview
Work History
Skills
Websites
Additional Information
Timeline
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Lachlan Duff

Melbourne,VIC

Summary

  • Successful marketing leader with proven accomplishments in driving growth and increasing profits.
  • Articulate and driven leader with high energy and engaging personality.
  • Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.
  • Results-driven Brand Manager develops and implements successful marketing plans and brand strategies.
  • Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
  • Committed to maintaining professional relationships to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
  • Proficient in customer service best practices and related options.
  • Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services.
  • Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
  • Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

8
8
years of professional experience

Work History

Sales Representative

Aftershock PC
12.2023 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favourable pricing for clients.

Clothing Brand Owner

HOOLIGOON
03.2022 - Current
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Created and managed budgets to maximize brand reach and engagement.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Researched and identified new opportunities for product and brand development.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Compiled product and customer data to generate informed profit projections.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.

Customer Service Representative Agent

I'm In The Right
12.2020 - 09.2023
  • Responded to customer requests for services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.

Computer Technician

Cheap Gaming & Budget PC's
01.2020 - 12.2022
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Recovered critical information from data back ups to restore functionality.
  • Set up and maintained user accounts and client access.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Factory Manager

CAS Windows & Doors
12.2020 - 05.2021
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
  • Created and delivered manufacturing labor cost and price input for customer quote reviews.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
  • Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.
  • Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
  • Conducted research, market analysis, cross-referencing and testing and made independent judgments in applying guidelines for factory operation.
  • Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Evaluated employee performance and provided feedback and training as needed.
  • Prepared and maintained production reports and personnel records.
  • Implemented quality control system to review products against technical specifications and corporate standards.

Ramp Operator

Jetstar
01.2016 - 12.2020
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travellers with bags for over 30+ daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Maintained accurate documentation of performed work and completed tasks.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.

Skills

  • Sales Tracking
  • Partnership Monitoring
  • Social Media Campaign
  • Strategy Development
  • Employee Programs
  • Maintaining Clean Work Areas
  • Critical Thinking
  • Current Good Manufacturing Practices (CGMP)
  • Change Management
  • Web Security
  • Computer Configurations
  • Computer Hardware Knowledge
  • Customer Service and Assistance
  • Production Quotas
  • Sales consultation
  • Sales Forecasting
  • Client Service
  • Client Account Management

Additional Information

Meet Lachlan, a 26-year-old male whose life is a captivating blend of youthful enthusiasm, curiosity, and boundless energy. Lachlan is not your average twenty-something; he's a kaleidoscope of experiences, interests, and dreams that make him stand out in a crowd.

Adventure is Lachlan's middle name. Whether he's out on the open road riding his powerful motorcycles with mates, surfing in Queensland, or embarking on an impromptu road trip, Lachlan is always in search of the next adrenaline rush. He thrives on the thrill of new experiences and embraces each one with open arms, making every day an opportunity for exploration and a new learning experience.

When it comes to career ambitions, Lachlan is a rising star. He's a passionate advocate for pushing companies to their peak potential performance, offering insight and is actively involved in various community organizations, working towards a brighter future for all. He's carving out a path that aligns with his values, determined to make a positive impact on his career.

Lachlan's social circle is as diverse as his interests. He's a loyal friend who's always up for an impromptu game night or a road trip for coffee. His infectious laughter and easy-going nature draw people in, making him the life of the party and a trusted confidant.

Despite his love for adventure and the world's riches, Lachlan also values his quiet moments. He finds solace in the comfort of comic books, video games with mates, detailing his ever-growing love of motorcycles, or a peaceful walk in the wilderness with his two beloved dogs. These moments of introspection allow him to recharge and reflect on the exciting journey of life.

Lachlan is more than just a 26-year-old; he's a vibrant tapestry of experiences, passions, and dreams. With an insatiable appetite for life's adventures, a heart filled with compassion, and an unwavering belief in the power of working hard to get what you want.

Timeline

Sales Representative

Aftershock PC
12.2023 - Current

Clothing Brand Owner

HOOLIGOON
03.2022 - Current

Customer Service Representative Agent

I'm In The Right
12.2020 - 09.2023

Factory Manager

CAS Windows & Doors
12.2020 - 05.2021

Computer Technician

Cheap Gaming & Budget PC's
01.2020 - 12.2022

Ramp Operator

Jetstar
01.2016 - 12.2020

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Lachlan Duff