Summary
Overview
Work History
Education
Skills
Timeline
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Lachlan Dunlop

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Sales Specialist focused on maximizing success and revenue for the business.

Overview

13
13
years of professional experience

Work History

Mobile Workspace Specialist

Hidrive
08.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Built and managed relationships with key clients to drive growth.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Branch Manager

Intex Group
09.2018 - 08.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.

Warehouse Manager

Dalcross Medical Equipment
10.2011 - 09.2018
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.

Education

High School Diploma -

MET School
Darkes Forest, NSW
10.2011

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Good Communication
  • Ability to Work in a Team
  • Fast Learner
  • Leadership Skills
  • Computer Skills

Timeline

Mobile Workspace Specialist

Hidrive
08.2019 - Current

Branch Manager

Intex Group
09.2018 - 08.2019

Warehouse Manager

Dalcross Medical Equipment
10.2011 - 09.2018

High School Diploma -

MET School

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Lachlan Dunlop