Lachlan Dunlop
Bibra Lake,WA
Summary
Having spent 16 years in the retail sector at such companies as Tradelink Industrial, Samios Plumbing Supplies, Heatcraft Australia and as a sub-contractor for Total Eden in irrigation installation and troubleshooting, I have participated in a diverse range of work experience with Envar Service (Commercial/Industrial air-conditioning maintenance), Kanyana Wildlife Hospital, Cockburn Wetland Center and Citizen Science. I have also worked on the removal and replacement fencing project around the Beeliar regional parks and as a general laborer in paving/landscaping. I am looking forward to expanding my experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Internal Key Accounts Manager
Tradelink
Bibra Lake, WA
02.2024 - Current
- Provided technical assistance to customers regarding product usage issues or any other related queries.
- Resolved customer complaints in a timely manner through effective communication and problem-solving skills.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Developed training materials for staff members in order to improve their skillset related to client relations management .
Project Coordinator
Tradelink
Bibra Lake, WA
06.2020 - 02.2024
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Managed communication channels between various teams involved in the execution of complex projects.
- Allocated resources and materials to respective departments to accommodate needs.
Education
CERTIFICATE Ill - CONSERVATION AND LAND MANAGEMENT (AHC31410)
Challenger Institute of Technology
Murdoch, WA12-2014
CERTIFICATE II - ENGINEERING MECHANICAL REFRIGERATION & AIRCONDITIO
Polytechnic West
Carlisle, WA12-2013
Skills
- Customer rapport
- Client Needs Assessment
- Account development
- Needs analysis
- Regulatory Compliance
- Computer competency
References
References available upon request.
Timeline
Internal Key Accounts Manager
Tradelink
02.2024 - Current
Project Coordinator
Tradelink
06.2020 - 02.2024
CERTIFICATE Ill - CONSERVATION AND LAND MANAGEMENT (AHC31410)
Challenger Institute of Technology
CERTIFICATE II - ENGINEERING MECHANICAL REFRIGERATION & AIRCONDITIO
Polytechnic West
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