Lachlan Ellis
Redcliffe,QLD
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Consistently calm in high stress scenarios and workplaces. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Customer Relations and Complaints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager/ Customer Assistant
Dan Murphys - Part Of The Woolworths Group
09.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used sales expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Ray White Aspley
05.2023 - 11.2023
- Cold Calling and database prospecting over 100 per day.
- Open homes and private inspections.
- Management of Database and Pipeline consisting over over 4 thousand people.
- Buyer and seller negotiations and communications.
- Legal contract handling.
- Face to Face appraisal listing presentations.
- Current and past client communications as well as anniversary and settlement gift handovers.
- Time and appointment management.
- Business and brand advertisement physical and electronic.
Bartender
Nerang Community Bowls Club
03.2017 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Nerang High School
Nerang, QLD11.2016
Skills
- Health and Safety Regulations
- Emergency Management
- Customer Service
- Time Management
- Staff Scheduling
- Sales Activities
- POS Inventory System Operation
- Fire Safety Regulations Knowledge
- Hazard Prevention
- Violent/ Aggressive customer deescalation
Certification
- Certificate II in Resources and Infrastructure Work Preparation - RII20113
- Certificate II Financial Services - FNS10115
Casual Solo and Team Sports e.g. Soccer, Rock Climbing, Surfing, Fun Runs
I have rigid exercise regime that I compliment with casual sporting activities when I can.
Timeline
Sales Associate
Ray White Aspley
05.2023 - 11.2023
Duty Manager/ Customer Assistant
Dan Murphys - Part Of The Woolworths Group
09.2019 - Current
Bartender
Nerang Community Bowls Club
03.2017 - 06.2020
High School Diploma -
Nerang High School
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