Lachlan Foley
Dubbo,NSW
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
Kmart
12.2021 - Current
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Processed and packed online orders
- Processed customer returns
Customer Service Representative
Dominos's Pizza
12.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Lead in processes for providing personalised orders to customers
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW09.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Complex Problem-Solving
- Sales expertise
- Reliability
- Works well in difficult situations Eg Threatening customer situations
Timeline
Team Member
Kmart
12.2021 - Current
Customer Service Representative
Dominos's Pizza
12.2020 - 05.2021
High School Diploma -
Dubbo College Senior Campus
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