Lachlan French
Airport West
Summary
Energetic and motivated professional, with a proven record of generating stakeholder engagement, managing projects from concept to completion and coaching individuals to success. Skilled in building high performing cross-functional teams, demonstrating exceptional communication skills while providing strategic thinking to support operational readiness. Adaptable and transformational leader experienced in aviation maintenance and engineering.
Overview
25
25
years of professional experience
Work History
Compliance Engineer Safety
Virgin Australia
04.2020 - Current
- Monitor safety compliance and apply safety standards across the workforce
- Undertake intensive complex safety investigations of safety related incidents
- Research, write and present comprehensive safety investigation reports to Senior Management that focus on facts, provide opportunities for improvement and to improve safe workplace practices
- Successfully completed a significant safety investigation and presented learning outcomes that were endorsed by the Chief Operating Officer within 6 months of taking on a new role
- Maintained a productive safety culture with unionised staff when conducting safety interviews and investigations
Training Development Officer Customer Service
Moorabool Shire Council
07.2020 - 01.2021
- Research the training needs of customer service staff and develop a learning pathway for new and existing staff to integrate and positively enhance their influence on customer satisfaction
- Create a blended learning program that involved all 12 council directorates to support the development of a human centred designed council web interface
- Researched training needs and business opportunities for customer service officers to resolve incoming council calls at the first point of contact
- Developed a capability framework for skills and competencies necessary to build a high performing customer service team
- Created a blended learning solution using 70:20:10 learning principles
Training Manager
Virgin Australia
02.2007 - 04.2020
- Conducted learning needs analysis, learning content design, and implementing these learning initiatives in a timely and cost-effective manner
- Engaging internal and external stakeholders for suitable innovative learning solutions that support organisational projects that are fit for purpose and are delivered on time
- Created and managed the company skills training matrix to supply appropriately trained safe, competent, and compliant employees
- Reduced learning costs by more than 80% percent by developing and implementing a custom designed Learning Management System that enables the distribution of learning nationally to over six hundred employees and manages all learning records
- Slashed learning delivery timeframes by 18 months for courses that must be re-assessed each 2 years, by switching a range of courses from classroom delivery to an online platform and e-learning
- Winner of the inaugural CEO Award in the category of Innovation for Training
- Applied my leadership skills to develop a small and highly effective and cohesive training team that continually exceeds expectations and delivers all projects on time under challenging circumstances
- Implemented a Learning and Development framework the underpins the design and development of learning initiatives
Process Leader- Assembly to Test
Jet Turbine Services
06.2004 - 12.2005
- Lead a team of 20 technicians responsible in the repair, assembly, and testing of customer aircraft engines
- Meet strict production schedules to satisfy customer contracts for engine overhaul times
- Developed a disused engineering site into a state of art workshop with CASA and FAA approvals for CFM56-3 and CF6-80 engine overhaul for Qantas and 3rd party customers
Training and Development Manager
Jet Care Pty Ltd
12.2005 - 02.2007
- Organised the national learning responsibilities for 180 employees across Australia
- This included the day-to-day learning requirements for engineers, plus the learning support for safety and operational change management projects
- Successfully mentored workplace instructors to deliver on the job practical learning programs that enabled Virgin Blue to expand flying operations
- Created a Leadership program for Cert IV in Front Line Management from the Australian Institute of Management with government funding
- Designed and implemented a Civil Aviation Safety Authority Maintenance Training Organisation that permitted the development and delivery of approved aircraft systems courses
- This approval saved $1.2 million per annum in vendor costs within the first year
Fleet Type Specialist Manager
Ansett Australia
05.2001 - 06.2004
- Managed a team of system specialists that assisted in the resolution of aircraft defects that impacted customer comfort and safety
- Prepared reports and provide action plans to the national daily operations conference call on system rectification plans and solutions
- Provided leadership to a team of highly effective professionals to increase success rates for the return to service of aircraft with system breakdowns
- Fostered a sense of purpose to the team of fleet specialists and restored pride in their value to the business
- Reduced the quantity of open aircraft defects and introduced improvements in maintenance planning to acquit issues impacting customer experience
Duty Fleet Manager
Ansett Australia
04.2000 - 05.2001
- Provided 24/7 management responsibility for the operational status of aircraft availability to support daily scheduled flight operations
- Coordinated the timely rectification of aircraft defects that affected the operational schedule and to accurately communicate the fleet status to the operational controllers
- Researched and applied the department policies and procedures in a very challenging and demanding environment while maintaining the requirements of compliance and safety
- Actively resolved complex technical issues to aircraft in the middle of the night and coordinated outcomes with Operations so schedule integrity could be maintained
- Adjusted and successfully transitioned to working effectively in a shift work environment
Education
Cert IV in Training and Assessment -
National Safety Council of Australia
Incident Cause Analysis Method for Lead Investigators Course -
ICAM Australia
Lead Auditor and Safety Investigation Course -
SOUTHPAC Aerospace
IOSA Auditor Training -
ACS Aviation Solutions
Cert IV in Workplace Training and Assessment -
KANGAN Batman TAFE
University Diploma of Technology Management -
Deakin University
Training Instructors Basic Skills Course -
Hawthorn Institute of Technology
Certificate of Technology – Aircraft Engineering -
RMIT
Skills
- Learning needs analysis
- Instructional content design
- Adult learning theory
- Learning Management Systems
- Influence
- Collaboration
- Continuous improvement
- Stakeholder management
- Compliance
- OHS standards
- Regulatory standards
- Team creation
- Microsoft Office
- Inclusive teams
Timeline
Training Development Officer Customer Service
Moorabool Shire Council
07.2020 - 01.2021
Compliance Engineer Safety
Virgin Australia
04.2020 - Current
Training Manager
Virgin Australia
02.2007 - 04.2020
Training and Development Manager
Jet Care Pty Ltd
12.2005 - 02.2007
Process Leader- Assembly to Test
Jet Turbine Services
06.2004 - 12.2005
Fleet Type Specialist Manager
Ansett Australia
05.2001 - 06.2004
Duty Fleet Manager
Ansett Australia
04.2000 - 05.2001
Cert IV in Training and Assessment -
National Safety Council of Australia
Incident Cause Analysis Method for Lead Investigators Course -
ICAM Australia
Lead Auditor and Safety Investigation Course -
SOUTHPAC Aerospace
IOSA Auditor Training -
ACS Aviation Solutions
Cert IV in Workplace Training and Assessment -
KANGAN Batman TAFE
University Diploma of Technology Management -
Deakin University
Training Instructors Basic Skills Course -
Hawthorn Institute of Technology
Certificate of Technology – Aircraft Engineering -
RMIT
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