Lachlan Graham

- Provided frontline public safety services in a high-risk coastal environment, ensuring the well-being of beachgoers through continuous surveillance, hazard identification, and preventative interventions.
- Held a current Surf Life Saving Bronze Medallion, demonstrating certified competency in surf rescue techniques, emergency response, CPR, first aid, risk assessment, spinal injury management and safe manual handling in dynamic environments.
- Responded to medical emergencies and rescue situations, including water rescues, patient assessment, first aid treatment, and stabilisation, in accordance with established emergency and safety protocols.
- Worked collaboratively within a multidisciplinary team to manage incidents efficiently under pressure, prioritising patient safety, calm communication, and situational awareness.
- Assisted individuals in vulnerable or distressed situations, providing reassurance, clear instructions, and respectful support while maintaining professionalism and empathy.
- Demonstrated strong physical capability and manual handling skills when performing rescues and assisting injured or fatigued individuals.
- Maintained strict adherence to operational, hygiene, and safety procedures, including correct use of personal protective equipment and safe handling of rescue equipment.
- Showed reliability, accountability, and long-term commitment through consistent patrol attendance, ongoing training, and active service over multiple seasons.

- Delivered consistent, high-quality customer service in a fast-paced environment, communicating clearly and professionally with a diverse range of customers, including those who were unwell, distressed, or time-pressured.
- Maintained strict adherence to hygiene, food safety, and cleanliness standards, demonstrating strong awareness of infection control, sanitation procedures, and safe handling practices.
- Worked effectively as part of a close-knit team to manage high-volume periods, prioritise tasks, and support colleagues to ensure smooth daily operations.
- Demonstrated reliability and accountability through consistent attendance, punctuality, and willingness to take on additional shifts when required.
- Operated confidently under pressure, managing competing demands while maintaining attention to detail, accuracy, and a calm, professional manner.
- Assisted with manual handling tasks, including lifting, stocking, and equipment cleaning, following safe work practices to prevent injury.
- Provided a welcoming, respectful experience for all customers, reinforcing the importance of empathy, patience, and clear communication in service delivery.