Lachlan Gunner
Dickson,ACT
Summary
With a strong foundation as a Builder's Laborer focused on renovations and landscaping at an aged care facility, I transitioned to become an Operations Manager at Aquasafe International, overseeing sales, service operations, and product management. I excelled in optimizing pricing strategies, managing inventory, and driving customer engagement through effective website content and social media campaigns. As Business Manager at UDezign, I established the company as a leader in residential lighting solutions in Canberra, negotiating supplier agreements, developing tailored pricing strategies, and enhancing brand visibility. Dedicated to delivering exceptional client experiences while ensuring financial sustainability, I bring a diverse skill set and a passion for excellence to environments that prioritize innovation and growth.
Overview
8
8
years of professional experience
Work History
Business Manager
UDezign Pty Ltd
10.2023 - 07.2024
- Successfully launched and established UDezign with the goal to be a prominent residential lighting solution provider in the Canberra market.
- Sourced and curated a portfolio of high-quality products, ensuring alignment with company standards and market demands.
- Developed and delivered presentations to suppliers, enhancing company reputation and securing advantageous partnerships.
- Initiated the design and content strategy for the company's initial website, setting the foundation for brand visibility and customer engagement.
- Led meetings with customers to provide design services and product consultations, including presenting lighting layout plans, specified products and conducting tours of our experience center.
- Negotiated and established supplier agreements and pricing strategies tailored to diverse market segments, including builders, architects, electrical contractors, and end-users.
- Designed and implemented operational procedures and workflows, optimizing efficiency and ensuring smooth day-to-day operations.
- Created customized design packages, catering to varied client needs and preferences.
- Led the creation and implementation of all website content, ensuring a cohesive layout and user-friendly navigation.
- Maintained superior customer relations, serving as the primary point of contact for customer inquiries and feedback.
Operations Manager
Aqua Safe International Pty Ltd
05.2019 - 10.2023
- Acted as the primary point of contact for sales and service inquiries, ensuring prompt and efficient customer service.
- Designed and customized filtration systems tailored to meet specific customer requirements and recommendations.
- Conducted regular reviews of pricing points and price lists to maintain competitiveness and profitability.
- Managed all aspects of purchasing, including order placement and supplier relations.
- Oversaw incoming stock and outgoing shipping processes, ensuring accuracy and timeliness of orders.
- Maintained optimal stock levels in warehouse and showroom, utilizing efficient inventory management practices.
- Recorded and processed daily sales transactions, ensuring accuracy and completeness of sales records.
- Implemented new products and updated website content to enhance product offerings and customer experience.
- Created and executed social media marketing campaigns to increase brand visibility and engage with customers effectively.
Builders Labourer
Noosa Care
03.2016 - 04.2019
- Played a pivotal role in supporting builders during renovations at an aged care facility, ensuring adherence to safety protocols and project timelines.
- Conducted demolition work, including removal of old fixtures, walls, and flooring under supervision.
- Prepared construction materials and tools for builders, ensuring efficient workflow on-site.
- Supported installation of new structures and fixtures, such as framing, drywall, plumbing, and electrical components.
- Managed all landscaping features, including designing gardens, installing irrigation systems, acquiring plants, and performing gardening tasks to enhance the facility's aesthetic appeal.
- Maintained cleanliness and organization of work areas to ensure a safe and hazard-free environment.
- Handled heavy lifting and manual labor tasks as required to support construction activities.
- Followed instructions from builders and supervisors to contribute to the successful completion of renovation projects.
- Upheld high standards of workmanship and attention to detail to meet project specifications and quality standards.
- Collaborated closely with team members to achieve project goals and ensure efficient operation of the construction site, particularly in landscaping and gardening aspects for project handover.
Education
Property Economics -
CQU University
Distance EducationHigh School Diploma -
Good Shepherd Lutheran College
Noosaville, QLD12.2015
Skills
- Financial Management
- Customer Service
- Project Management
- Documentation And Reporting
- Negotiation
- Client Relationship Management
- Sales and Marketing
- Employee Management
- Website Design on Wordpress
Timeline
Business Manager
UDezign Pty Ltd
10.2023 - 07.2024
Operations Manager
Aqua Safe International Pty Ltd
05.2019 - 10.2023
Builders Labourer
Noosa Care
03.2016 - 04.2019
Property Economics -
CQU University
High School Diploma -
Good Shepherd Lutheran College
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