Lachlan Henderson
Dulwich Hill,NSW
Summary
I am a committed Service Manager with a history of meeting company needs with consistency. Skilled in working under pressure and adapting to new situations and challenges. I am eager to contribute my developed knowledge in field, always adapting to any situation with a strong work ethic and ability to thrive in team-based or individually motivated settings.
I am dependable, polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with hands-on experience completing various services, repairs & projects.
Overview
9
9
years of professional experience
Work History
Fire Service Manager
Airmaster
University of Sydney, NSW
01.2025 - Current
- Managed daily operations to ensure efficient service delivery.
- Trained and mentored team members on service protocols.
- Developed and implemented standard operating procedures for consistency.
- Coordinated scheduling and staffing to meet service demands.
- Analyzed service metrics to identify areas for improvement.
- Collaborated with upper management on strategic planning initiatives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Account Manager
Airmaster
University Of Sydney, NSW
08.2023 - 01.2025
- Oversee accounts and work diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Assisting and filling in for the contract manager
- Managing a broad team
- Meeting KPI’s
- Assisting with invoicing enquiries
- Scheduling technicians
- Assisting technicians
- Providing technical support
- Project management
- Quoting projects, service work and planned preventative Maintenance
- Maintaining positive relations with stakeholders, technical officers and facilities managers
- Attending weekly and monthly meetings to discuss operations, scheduling and WHS issues
- Compiling monthly reports
- Assisting contract manager and mechanical account manager
- Assisting customer with compliance enquiries
Fire Service Team Leader
Airmaster
University Of Sydney, NSW
01.2023 - 08.2023
- Meeting KPI’s
- Assisting with invoicing enquiries
- Scheduling technicians
- Assisting technicians
- Providing technical support
- Project management
- Quoting projects, service work and PPM
- Maintaining positive relations with stakeholders, technical officers and facilities managers
- Attending weekly and monthly meetings to discuss operations, scheduling and WHS issues
- Compiling monthly reports
- Assisting contract manager and mechanical account manager
- Assisting customer with compliance enquiries
Fire Technician
Airmaster
University Of Sydney, NSW
08.2022 - 01.2023
- Fault finding; FIP, Network, Detection, Vesda, Hydrant & sprinkler pumps
- Fire testing
- Portables testing
- Passive rectification works
- Liaising with customers
- Fire panel programming
- Attending courses relative to the industry
- Instal and project works; ancillary trips, FIP, cabling, portables, detection
Mechanical Service Technician
Airmaster
University Of Sydney, NSW
04.2022 - 08.2022
- Maintaining customer relations with Facilities and building managers
- Servicing of Chilled water systems
- Experience on BMS and controls
- Diagnoses and Repairs of Actuators
- Preparing Quotes and Service reports
- Planning of own jobs week to week
- Organization of 3rd party contractors
- Maintaining of High priority Plant equipment
- Solid state controls
- mechanical building works
- cooling tower pumps
- variable speed drives
- mechanical air testing
- air quality and UVC installations and services
- Working along side other trades
- Working in a team
Mechanical Service Technician
Johnson Controls
Sydney, NSW
11.2021 - 04.2022
- Maintaining customer relations with Facilities and building managers
- Servicing of sea water plant equipment
- Servicing of Chilled water systems
- Servicing of CRAC units
- Experience on BMS and controls
- Diagnoses and Repairs of Actuators
- Preparing Quotes and Service reports
- Planning of own jobs week to week
- Organization of 3rd party contractors
- Maintaining of High priority Plant equipment
- Solid state controls
- mechanical building works
- cooling tower pumps
- variable speed drives
- mechanical air testing
- air quality and UVC installations and services
Mechanical Service Technician
Chief Mechanical Services
Sydney, NSW
06.2019 - 11.2021
- Diagnose and rectify faults in HVAC in both commercial and domestic systems.
- Installing HVAC systems in both commercial and domestic.
- Plant room works
- Install and programming of VSD’s
- Fire safety checks in mechanical air, fire and smoke dampers.
- Experience in maintaining and servicing cooling towers and water cooled units.
- Diagnose and rectify faults in HVAC controls
- Replacing components and circuits in mechanical boards (contactor, overload, timer etc)
- Building mechanical maintenance and services
- Building reports
- Customer service and relations
- Attending safety meetings
- Service reports
- Air balancing
- Commissioning
- Team leader
- Organising service jobs
- Cooling tower works
- Maintaining and installing exhaust systems
HVAC-R Technician
Allied air conditioning
Coffs Harbour , NSW
02.2017 - 06.2019
- Installation of HVAC-R systems in domestic and commercial.
- Running supply and control circuits in commercial fit outs
- Air balancing and commissioning of commercial fit outs
- Diagnosing and rectifying faults in catering equipment
- Maintaining and servicing of HVAC-R equipment.
- Fitting off dehumidifiers for AHU plant rooms
- Brief maintenance and service works on chilled water systems
- Plant experience
- Installing duct work for ventilation, fire and A/C systems
- Compressor changes
- Working on long term projects
- Customer interaction and meeting the needs to keep them happy
Skills
- Critical equipment expertise
- Hand tool expertise
- Power tool mastery
- Mechanical abilities
- Electrical component troubleshooting
- Mechanical component troubleshooting
- Diagnostics expertise
- Expertise in installations
- Troubleshooting and analysis
- Preventive maintenance
- Safety testing
- Relationship building
- Fire services
- Fire testing
- Customer service
- Meeting KPI’s
- Project management
- Account management
- HVAC knowledge
- HVAC Controls
Certifications
- Certificate III in Air-conditioning and refrigeration
- Certificate IV in Leadership & management
- Working at heights
- Arc license
- white card
- Covid-19 vaccinated
- Q-Fever vaccinated (working in animal facilities)
- Attended notifier 3030 programming course
- Attended MX1 programming course
- Attended Simplex programming course
- Attended Ampac programming course
References
References provided upon request
Timeline
Fire Service Manager
Airmaster
01.2025 - Current
Account Manager
Airmaster
08.2023 - 01.2025
Fire Service Team Leader
Airmaster
01.2023 - 08.2023
Fire Technician
Airmaster
08.2022 - 01.2023
Mechanical Service Technician
Airmaster
04.2022 - 08.2022
Mechanical Service Technician
Johnson Controls
11.2021 - 04.2022
Mechanical Service Technician
Chief Mechanical Services
06.2019 - 11.2021
HVAC-R Technician
Allied air conditioning
02.2017 - 06.2019