Lachlan Johnstone
Wollongong
Summary
Dynamic and customer-focused professional with a proven track record in the hospitality sector, notably at The Coffee Emporium. Excelled in espresso machine operation and team collaboration, enhancing customer satisfaction and streamlining operations. Demonstrated ability to upsell and manage high-volume orders, significantly contributing to workplace efficiency and sales growth.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
7
7
years of professional experience
Work History
Barista
The Coffee Emporium
09.2022 - Current
- Pleasantly interacted with customers during rush periods to promote fun, positive environment.
- Trained new team members for coffee-making, customer service and food preparation
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Delivery Driver
Domino's Pizza
03.2022 - 12.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Routinely cleaned and sanitised food preparation areas.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Deli Clerk
Delictable Cafe
08.2020 - 12.2021
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Junior Barista
Michel's Patisserie
09.2017 - 08.2020
- Prepared hot and cold beverages efficiently
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Magdalene Catholic College
Sydney, NSW12-2021
Skills
- Espresso machine operation
- Coffee expertise
- Up-selling
- Display case merchandising
- Opening and closing duties
- Quality control
- Excellent memory
- Point of sale operation
- Team collaboration
Additional Information
- Available both days on weekends and 3 days during the week.
- Part-Time Uni student at UOW
Timeline
Barista
The Coffee Emporium
09.2022 - Current
Delivery Driver
Domino's Pizza
03.2022 - 12.2022
Deli Clerk
Delictable Cafe
08.2020 - 12.2021
Junior Barista
Michel's Patisserie
09.2017 - 08.2020
High School Diploma -
Magdalene Catholic College
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