Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Lachlan Kemp

Narre Warren ,Victoria

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Advisor

Bayswater Truck Centre, Kenworth Daf Bayswater
10.2021 - Current
  • Scheduling and maintaining the bookings diary
  • Updating and communicating with customers on a regular basis
  • Raising and quoting repair orders
  • Liaising with workshop controller to carry out and work in a timely manner
  • Maintaining accurate records for all warranty work and repair orders ensuring that warranty / replacement parts are stored as per manufacturer requirements
  • Preparations of a variety of reports with efficient communication to the various stakeholders of the department
  • Assisting the wider service team with various duties to ensure the departments continue to exceed customer expectations
  • Finalizing work orders and preparing Invoices.

Recruitment Partner

Interact Australia
Heidelberg
08.2021 - 10.2021
  • Building a pipeline of customers through active community engagement and networking
  • Assisting DES clients in becoming job ready by assisting with resume, cover letter and interview preparation
  • Develop strong relationships with customers, both face to face and over the phone, to understand their placement potential and the actions needed to assist them to be job ready
  • Conduct customer appointments and guide customers through the process, identify barriers and devise appropriate management plans and pathways
  • Maintaining progress reviews and identify next steps at each milestone
  • Meeting performance indicators by converting sales leads into placements
  • Delivering effective and timely communication and post placement care to both employers and customers.

Branch Manager

PEDDERS SUSPENSION AND BRAKES BURWOOD
01.2021 - 08.2021
  • Coordinate daily workshop tasks
  • Quality control of completed work from workshop
  • Workshop planning for coming days of work
  • Receiving phone calls/orders from trade customers
  • Vehicle Inspection & completing electronic job cards
  • Running of store front of house
  • Staff supervision
  • Stock takes and internal transfer management.

Assistant Branch Manager

ARB KILSYTH CORPORATION
11.2018 - 11.2020
  • Sales and Marketing
  • Attending trade shows and fairs
  • Customer attraction and growth of the business
  • Working towards KPIs
  • Cold calling and upselling
  • Administration and data entry
  • Sales calls
  • Manage the online store section of ARB Corp
  • Leading sales and fitting staff in the absence of the Branch Manager.

Apprentice Mechanic

YARRA VALLEY MOTOR GROUP CROYDON
04.2017 - 11.2018
  • Servicing and repairing customer and fleet vehicles
  • General accessory fitment of Genuine Toyota Products
  • Carrying out Warranty procedures and processes.

Mobile Windscreen Technician

OBRIEN GLASS
04.2015 - 04.2017
  • Carried out removal and replacement of all types of automotive glass
  • Carried out repairs on windscreens and other windows on vehicles
  • Handling of EFTPOS and Cash Transactions
  • Maintaining O'Brien's high level of customer satisfaction.

Apprentice Mechanic

Shinju Motor Group
Broome , WA
02.2011 - 07.2014
  • Ensured that all tools were in good condition before use.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
  • Cleaned shop area daily to maintain a safe working environment.
  • Completed all available training to advance mechanical skills.
  • Maintained neat, organized and professional personal and bay appearance.
  • Assisted mechanics with overhaul and repair of transmissions and engines.

Skills

  • Hard working
  • Reliable
  • Physically Strong
  • Mechanically Minded
  • Computer literate
  • Problem Solver
  • Strong Work Ethic
  • Excellent Communication
  • Attention to Detail
  • Goal-oriented mindset
  • Team player mentality

Certification

  • Heavy Rigid Non Synchro License
  • Excavator Ticket
  • White Card
  • Certificate III in Automotive Glass Technology
  • Finished all Schooling for Certificate III in Automotive Technology ( Light )

References

  • Karl Murray, Parts Supervisor, Bayswater Truck Centre, 0409 462 054
  • Ben Chapman - Area Manager Pedders Suspension and Brakes - 0490 388
    139
  • Brendan O’Kennedy Former Assistant Manager at ARB 0430 226 547

Timeline

Service Advisor

Bayswater Truck Centre, Kenworth Daf Bayswater
10.2021 - Current

Recruitment Partner

Interact Australia
08.2021 - 10.2021

Branch Manager

PEDDERS SUSPENSION AND BRAKES BURWOOD
01.2021 - 08.2021

Assistant Branch Manager

ARB KILSYTH CORPORATION
11.2018 - 11.2020

Apprentice Mechanic

YARRA VALLEY MOTOR GROUP CROYDON
04.2017 - 11.2018

Mobile Windscreen Technician

OBRIEN GLASS
04.2015 - 04.2017

Apprentice Mechanic

Shinju Motor Group
02.2011 - 07.2014

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Lachlan Kemp