Lachlan Martin
Turramurra,NSW
Summary
Nationality: Australian Career Aspiration: Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Audio Sales Coordinator
Special Broadcasting Service
10.2023 - Current
- Involvement with the planning process of a campaign and execution of the campaign booking, including the scheduling of the ad placements, collaborating with internal teams to ensure the campaigns deadlines are met, and that the campaign runs smoothly.
- Running Post Campaign Reports for clients giving the client insight into the performance of their campaign
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Sales Development Representative
Outfund
06.2022 - Current
- Reaching out to potential clients via emails, phone calls and LinkedIn
- Being able to create rapport with clients through phone calls and emails
- Having strong communication skills
- Meeting and exceeding KPIs
- Having strong organisational skills
- Managed over 50+ outbound calls per day
- 50+ outbound cold emails per day
- Won new business by articulating the full value of the company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales Agent
ESM Sydney
01.2022 - 06.2022
- Door too door sales for charities such as Red Cross and Care flight
- Talk to 80+ people per day
- Utilized persuasive sales techniques to convert leads into sales
Claims Manager
Strata Community Insurance
05.2021 - 01.2022
- Entering and creating New Claims
- Assigning Reports to associated claim
- Being the key contact between the Broker and the client
- Gathering the EFT, GST details and gathering QTEs and INVs
Accounts Clerk
Martin Corporate Solutions
02.2021 - 05.2021
- Entering corporate invoices into Xero accounting package;
- Raising of income invoices and receipt of payments;
- Scan source documents and attach to entries;
- File documents into appropriate folders;
- Reconcile bank accounts;
- Answer supplier queries in timely manner;
- Reconcile creditor statements;
- Moderate Knowledge of Excel;
- Prepare EFT payments and photocopy invoices for scanning; and
- Assist with month-end reports.
Gaming Manger
Australian Leisure & Hospitality Group Pty Ltd, The Ranch Hotel
07.2018 - 02.2021
- Gaming Manager|The Ranch Hotel July 2018 - February 2021
- Responsible for the day-to-day operations of the gaming room with a focus on service;
- Responsible for ensuring the team continually meets high expectations of customer service and product presentation
- Responsible for devising and implementing an ongoing promotional program
- Responsible for opening and closing the Venue on different occasions
- In charge of roster for gaming room to ensure the right person with required experience is on at the right time
- Cash clearance of gaming machines
- Responsible for cash handling, back-of-house reporting procedures and cash compliance
- Ensure compliance was met with current gaming legislation & regulations
Skills
- IMBS
- Post campaign Reports
- Audio Serve
- AdBook
- Salesforce and Salesloft
- ZoomInfo
- Lusha
- Tami
- Interpersonal Communication Skills
- Cold Calling
- CRM Tracking
- Lead Prospecting
- Multitasking Abilities
- Teamwork and Collaboration
- Cash Handling
- Point of sale operation
- Store opening and closing
Timeline
Audio Sales Coordinator
Special Broadcasting Service
10.2023 - Current
Sales Development Representative
Outfund
06.2022 - Current
Sales Agent
ESM Sydney
01.2022 - 06.2022
Claims Manager
Strata Community Insurance
05.2021 - 01.2022
Accounts Clerk
Martin Corporate Solutions
02.2021 - 05.2021
Gaming Manger
Australian Leisure & Hospitality Group Pty Ltd, The Ranch Hotel
07.2018 - 02.2021
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