Lachlan McGlone
Hoppers Crossing,VIC
Summary
Currently working Full Time as a Service Supervisor at RDO Equipment, i am on the look out for a causal/part-time evening/weekend job where i can utilise my current skills to be an asset to the business.
Overview
13
13
years of professional experience
Work History
Service Supervisor
RDO Equipment
07.2023 - Current
- Coordinating in house and field technicians daily jobs
- Managing a group of technicians
- Booking in services/repairs of machines
- Answering incoming customer queries
- Liaising with warranty to close off warranty jobs.
- Ensuring all parts are available for jobs booked in
- Invoicing retail jobs and collecting payment
- Relationship maintaining and building with major customers
- Ensuring all warranty jobs are closed off in a timely manner to claim from manufacturer
- Ability to think on feet when machines break down
- Problem solving
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Customer Service Representative
Woolworths
01.2011 - 01.2018
Workshop Manager
Jolly Good Auto Electrics
07.2022 - 07.2023
Service Advisor
ULR Jaguar Land Rover
07.2017 - 03.2022
Education
High School Diploma -
St Martins Lutheran College
Mount Gambier, SA12.2012
Skills
- Performance monitoring
- Adaptability and flexibility
- Complaint handling
- Effective communication
- Staff training
- Task delegation
- Customer service excellence
- Conflict resolution
Timeline
Service Supervisor
RDO Equipment
07.2023 - Current
Workshop Manager
Jolly Good Auto Electrics
07.2022 - 07.2023
Service Advisor
ULR Jaguar Land Rover
07.2017 - 03.2022
Customer Service Representative
Woolworths
01.2011 - 01.2018
High School Diploma -
St Martins Lutheran College
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