Quoc Anh Dinh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Go Kart Manager
Hyper Karting
03.2022 - Current
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional, organized, and safe environment for employees and patrons.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained and mentored new personnel hired to fulfill various roles.
Restaurant Waiter and Bartender
El Camino Cantina
10.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Food Production Worker
Reginaldo's Pizza
01.2021 - 02.2022
- Identified proper cooking times and temperatures for various food products based on written recipes and formulas.
- Packaged food items for shipment and organized orders for delivery.
- Assisted in training new hires on best practices, equipment usage, and safety protocols for optimal performance within their roles.
- Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
Food and Beverage Attendant
Soul Origin
11.2019 - 11.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments for orders and provided customers with change.
Waiter
Super Dish Chinese Restaurant
04.2019 - 12.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
St Maroun's College
Dulwich Hill, NSW12.2019
Skills
- Task Delegation
- Staff Management
- Teamwork and Collaboration
- Staff Hiring, Training and Development
- Customer Service
- Negotiation and Conflict Resolution
- Problem-Solving
- Calm Under Pressure
- Multitasking
- Communication
Certification
- Licensed Responsible Service of Alcohol - 2021 - 2026
- Licensed Working with Children Check - 2023 - 2028
- Licensed HLTAID009 CPR - 2024 - 2025
- Licensed HLTAID010 Basic Emergency Life Support - 2024 - 2027
- Licensed HLTAID011 First Aid - 2024 - 2027
Languages
Vietnamese
Native or Bilingual
Timeline
Go Kart Manager
Hyper Karting
03.2022 - Current
Restaurant Waiter and Bartender
El Camino Cantina
10.2021 - 01.2023
Food Production Worker
Reginaldo's Pizza
01.2021 - 02.2022
Food and Beverage Attendant
Soul Origin
11.2019 - 11.2020
Waiter
Super Dish Chinese Restaurant
04.2019 - 12.2019
High School Diploma -
St Maroun's College
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