Lachlan mcleod
Rochedale south,Queensland
Summary
Professional Summary
I’m a committed and people-focused Manager at McDonald’s with experience leading fast-paced teams and creating a positive, supportive work environment. I take pride in making sure both customers and crew feel looked after — whether that’s by keeping service smooth during busy rushes or stepping in to coach and support team members when they need it.
I’m driven by clear goals and love seeing the team hit targets together, especially when it comes to speed, quality, and customer satisfaction. I work hard to keep things running efficiently, stay on top of standards, and always lead by example. Whether it's solving a customer issue calmly or helping a new crew member grow in confidence, I aim to bring a calm, encouraging approach to everything I do.
Overview
2026
2026
years of professional experience
Work History
Manager
McDonald's
Springwood QLD
04.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Pest Control Technician
Family Business
Springwood
Opener
Gotta Burger
03.2016 - 12.2018
Education
Rochedale State High
Rochedale, QLD2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Staff development
- Conflict resolution
Additional Information
I am RSA and RSG certified
Timeline
Opener
Gotta Burger
03.2016 - 12.2018
Manager
McDonald's
04.2015 - Current
Pest Control Technician
Family Business
Rochedale State High