Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Lachlan Pratt

Kardinya,WA

Summary

Dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional customer service and operational support for clients and team members. Confident individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Experienced in handling purchase orders, manually handling deliveries and products, as well as dealing with cash and EFTPOS purchases. Possesses specialized skills in inventory management, merchandise stocking, and spatial organization. Excel at time management, teamwork, and adaptability, ensuring smooth operations in fast-paced environments. Committed to maintaining store appearance and supporting sales goals through effective stock management.

Overview

10
10
years of professional experience

Work History

Back of House Supervisor

JD Sports
Rockingham, WA
10.2024 - Current
  • Supervised the sanitation of work areas, equipment and utensils throughout the day.
  • Organized weekly and monthly inventories of back-of-house products and materials.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Analyzed data to identify opportunities for improvement in stock management processes.
  • Recorded, tracked and reported on inventory levels and usage to optimize stock management.
  • Organize storage spaces to ensure efficient stock management.
  • Organized backroom areas to ensure efficient stock management practices.
  • Adhered to company policies and procedures relating to stock management and security.
  • Oversaw the preparation and delivery of an external stock audit, leading to the store passing an audit for the first time in its 3-year history.
  • Assisted with the day-to-day operations of a retail store, including customer service, sales and stock management.
  • Coordinated with store managers to ensure product availability and efficient stock management.

Administrative Assistant and Sales

Icon Sports WA
Cannington, WA
10.2021 - 07.2024
  • Generate and process customer orders.
  • Manually handle items and orders that arrived in store, checking off quantity and quality.
  • Complete general office duties and tasks.
  • Provided clients with customized apparel that was purchased in bulk.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered questions from customers regarding products and services offered by the company.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Customer Service Representative

BP
Halls Head, WA
11.2017 - 10.2021
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Handled Cash and operated POS machines
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Nightfill Team Member

Woolworths
Secret Harbour, WA
05.2016 - 11.2017
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Collaborated with team members to maximize productivity and efficiency.

Education Assistant

Mandurah Baptist College
Lakelands, WA
06.2015 - 12.2016
  • Provided instructional support to teachers in the classroom environment.
  • Administered first aid when needed, ensuring that appropriate medical attention was sought if necessary.
  • Created positive relationships with individual students through one-on-one interactions.
  • Encouraged student participation during lessons by providing verbal cues and prompting questions.
  • Implemented behavior management strategies as directed by school staff.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors.

Education

Bachelor of Arts - Secondary Education

Curtin University
12-2027

High School Diploma -

Mandurah Baptist College
Lakelands, WA
11-2014

Skills

  • Leadership
  • Stock management
  • Stock Adjustments
  • Office Administration
  • Database Management
  • Mail handling
  • Spreadsheet Management
  • Data Entry
  • Strong interpersonal skills
  • Document Control
  • Microsoft Office expertise
  • Customer Service
  • Order coordination
  • Purchase Orders/Ordering Products

Accomplishments

  • Recognised with leadership positions at school, both within Sports and School Councils
  • Captain of sporting teams, involved in leadership groups
  • Member of successful premiership-winning sporting teams.

Affiliations

Currently studying Secondary Education Degree at Curtin University, Cricket player for Midland Guildford Cricket Club First XI, Enjoy Golf and Running as well as looking to stay fit and healthy during my downtime.

References

References available upon request.

Timeline

Back of House Supervisor

JD Sports
10.2024 - Current

Administrative Assistant and Sales

Icon Sports WA
10.2021 - 07.2024

Customer Service Representative

BP
11.2017 - 10.2021

Nightfill Team Member

Woolworths
05.2016 - 11.2017

Education Assistant

Mandurah Baptist College
06.2015 - 12.2016

Bachelor of Arts - Secondary Education

Curtin University

High School Diploma -

Mandurah Baptist College

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Lachlan Pratt