Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lachlan Richmond

South Penrith,NSW

Summary

Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, as well as a competent coach focused on imparting sportsmanship while developing player talent. Well-versed in reaching out to the community, handling logistics and promoting team spirit.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Soccer Coach Volunteer

Penrith FC
02.2023 - Current
  • Developed and led age- and ability-appropriate soccer training drills.
  • Maintained player safety through careful practice and game supervision.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Engaged parents, players and staff to maintain open, constructive communications.
  • Established individual goals and monitored player performance to support achievement.
  • Developed relationships with clients to provide ongoing support and encouragement.

Sales Assistant/Butcher Shop Assistant

K&A Quality Meats
09.2018 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Health Sciences

Western Sydney University
Sydney, NSW
2027

High School Diploma -

Jamison High School
Penrith, NSW
09.2022

Skills

  • Youth Mentoring
  • Training Design
  • Tactical Knowledge
  • Team Management
  • Physical Fitness
  • Complaint Resolution
  • Product Knowledge
  • De-Escalation Techniques
  • Critical Thinking

References

  • Peter Pearson 0412 991 421
  • Natalie Woods 0424 525 007
  • Steve Wherry 0402 609 525

Certification

  • Working With Children Check acquired 2023
  • First Aid Certificate acquired 2024

Timeline

Soccer Coach Volunteer

Penrith FC
02.2023 - Current

Sales Assistant/Butcher Shop Assistant

K&A Quality Meats
09.2018 - Current

Bachelor of Science - Health Sciences

Western Sydney University

High School Diploma -

Jamison High School

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Lachlan Richmond