Manager
Lachlan Roach
Liquorland
Kangaroo Valley,NSW
25
years of professional experience
Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Work History
Sales Assistant
16 Years 4 Months- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Provided pricing information to customers regarding specific products.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Opened new merchandise and stocked sales floor racks and shelves.
- Processed credit and debit card payments to complete purchasing experience.
Assistant Manager
8 Years 5 Months- Monitored employee performance and developed improvement plans.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Bar and Gaming Attendant
5 Years- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained sufficient inventory to meet business operation needs.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Informed sec manager of significant concerns, broken machines, out of order games and problems.
- Maintained excellent attendance record, consistently arriving to work on time.
Bar and Gaming Attendant
5 Years 2 Months- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and answered any questions.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
Education
- Higher School Certificate - Graduted Year 12
Skills
Communication skills
Account servicing
Product and Service Sales
Interpersonal communication skills
Store opening and closing
Stocking and Replenishing
Customer Relations
Revenue Generation
Timeline
Assistant Manager
The New Friendly Inn Hotel
02.2012 - 07.2020Read More
Sales Assistant
Liquorland
06.2010 - CurrentRead More
Bar and Gaming Attendant
Bomaderry Bowling Club
05.2007 - 05.2012Read More
Bar and Gaming Attendant
Kangaroo Valley Bowling Club
03.2002 - 05.2007Read More
Bomaderry High School
from Higher School Certificate - Graduted Year 12
Read More