Lachlan Sanderson
BITTERN,VIC
Summary
Dedicated professional with extensive experience in team-oriented environments, aspiring to become a Full-Time Firefighter. Proven skills as an Ambulance Call-Taker and Fire Dispatcher highlight effective communication and quick decision-making in emergency situations. Passionate about serving the community and committed to leveraging a strong work ethic for public safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fire Dispatcher / Ambulance Call-Taker
Triple Zero Victoria
Burwood East, Victoria
04.2022 - Current
- Verified caller information, evaluated the situation, and provided instructions as needed.
- Monitored radio channels to ensure proper communication with fire appliances on the fire ground.
- Provided guidance to firefighters responding to emergency situations via radio or telephone.
- Assisted in training new call-takers on call-taking protocols and procedures.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Remained up-to-date on current standard operating procedures, comms bulletins, continued education, and procedures relating to fire dispatching, and ambulance call-taking duties.
- Used radio, telephone and computer system to update first responders with new information.
- Mentored junior ambulance call-taking members, and managed employee relationships between both ambulance and fire services.
Volunteer Firefighter
Country Fire Authority
Bittern, VIC
02.2015 - Current
- Participated in regular drills and training sessions to keep skills up-to-date.
- Communicated with other members of the team to coordinate activities at a scene.
- Attended community events to provide information on fire safety awareness initiatives.
- Remain level-headed and be objective during heightened emergency situations.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
Customer Service Member
Woolworths
Somerville, Vic
01.2021 - 03.2022
- Greeted customers and responded to inquiries in a timely manner.
- Resolved conflicts between customers and store personnel in an effective manner.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Stocked shelves with new products.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Education
Certificate III in Public Safety (Emergency Communications Centre Operations) -
Triple Zero Victoria
10-2023
Year 12 Certificate -
Padua College
10-2021
Skills
- Problem-solving abilities
- Accuracy and precision
- Situational awareness
- Team building
- Listening Skills
- Multitasking
- Professionalism
- First aid knowledge
- Adaptability
- Stress management
- Reliability
- Conflict Resolution
- Time management abilities
- Critical thinker
Certification
- Boat License
- Advanced First Aid
- Advanced Lift Support and Resuscitation
- Heavy Rigid Truck License
- Car License
Accomplishments
- Community Commendation for an ambulance call I took which highlighted my "communication skills" which helped saved a member of the public.
Affiliations
- Long Distance Running
- Fishing
- Camping
Contact
BITTERN, VIC 3918
Education and Training
other,Mornington,other,Burwood East, VIC
Timeline
Fire Dispatcher / Ambulance Call-Taker
Triple Zero Victoria
04.2022 - Current
Customer Service Member
Woolworths
01.2021 - 03.2022
Volunteer Firefighter
Country Fire Authority
02.2015 - Current
Certificate III in Public Safety (Emergency Communications Centre Operations) -
Triple Zero Victoria
Year 12 Certificate -
Padua College
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