Summary
Overview
Work History
Skills
Timeline
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Carli Barrett

Basin View,NSW

Summary

Worked in the industry for over 10yrs looking for a change of Environment Iam very Hardworking eager to learn

with strong organizational skills Ready to help team achieve company goals., excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bottle Shop

Basin View Liqour
03.2022 - Current


  • Conducted routine inspections of bottles for defects, guaranteeing consistent product quality
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.

Front End Supervisor

Iga St Georges Basin Liqour
05.2018 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees..
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Skills

  • Reliability and punctuality
  • Strong Communication Skills
  • Adaptable to change
  • Record Keeping Abilities
  • Basic Math Competency
  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Staff Management
  • Complaint resolution
  • Time Management
  • Cash counting
  • Cash Handling
  • Team Supervision
  • Multitasking and Prioritizing
  • Staff Supervision

Timeline

Bottle Shop

Basin View Liqour
03.2022 - Current

Front End Supervisor

Iga St Georges Basin Liqour
05.2018 - Current

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Carli Barrett