Lachlan Wambeek

During my time at National College Australia (NCA), I was apart of the sales team, promoting and selling courses to prospective customers. This role not only improved my sales expertise but also enhanced my customer support skills. I tailored my approach to address individual needs, built rapport, and gained trust with customers. Interacting with diverse customers allowed me to refine problem-solving abilities and respond empathetically. Collaborating with colleagues from various departments helped me provide accurate information, instilling confidence in the institution. The fast-paced environment improved my time management and organisational skills.

• Created and maintained quarterly schedules, advising students on course schedule sequencing to keep in line with individualized educational goals.
• Utilized electronic student information systems to identify, document and track individual progress and advising activities.
• Maintained accurate knowledge of educational programs available to support student achievement and success.

I was a member of the sales team and provided support to the senior solutions architect while interacting with clients. Moreover, I collaborated with clients to convey necessary documents and tasks that were deliberated during meetings. Furthermore, I supervised the implementation of new protocols for transferring data from clients to the operations team for development purpose. Additionally, I have collaborated with clients across diverse industries, including retail, industrial, agricultural, and medical sectors, gaining valuable insights into each respective field.

• Recommended new products and services to customers.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Scheduled appointments for further services.

In my role at the local church's treasury department, I supported the treasurer by diligently counting and handling weekly monetary contributions with accuracy. I prioritized providing a friendly and efficient check-out experience for members and visitors, fostering a positive atmosphere within the church community. With a strong focus on integrity and security, I adhered to established protocols to safeguard the church's funds and ensure transparency. Additionally, I actively collaborated with the team to improve processes, contributing to the overall financial efficiency of the church. My experience allowed me to serve the church community with integrity and warmth while developing my financial acumen.

As part of the marketing team for an emerging online protein shake store, I successfully created a captivating Instagram profile to promote the brand. By curating visually appealing content that resonated with the target audience, we showcased the product's benefits effectively. Through a well-planned strategy that involved collaborating with influencers and utilizing user-generated content, we increased the profile's popularity and engagement. This data-driven approach led to significant growth in likes, followers, and brand visibility, resulting in increased sales and a strong presence in the fitness community.

• Created engaging content to keep social media channels updated and on brand.