Summary
Overview
Work History
Education
Skills
Hobbies
Personal/ Work Reference
Timeline
Generic

Lachlan Waterson

Summary

Proven security officer with a track record of enhancing safety and customer satisfaction at Tru Security. Skilled in threat assessment and superior customer service, adept at emergency response and conflict de-escalation. Demonstrated ability to improve team efficiency and exceed customer service goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

8
8
years of professional experience

Work History

Dishwasher

Jack Purcell Meats
03.2016 - 10.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.

Stock Keeper

T-bones Fresh Food Market
10.2021 - 12.2021
  • Optimized storage space utilization by rearranging merchandise according to size, weight, or frequency of use guidelines.
  • Maintained accurate records of incoming shipments, ensuring seamless integration into the existing inventory system.
  • Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
  • Streamlined warehouse operations by implementing effective storage solutions and utilizing proper equipment for material handling tasks.

Team Member

Friendly Grocer
12.2021 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.

Security Officer

Tru Security
10.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

High School Diploma -

St Patrick's College
Shorncliffe, QLD
12.2021

Certificate III - Fitness

St Patrick's College
Shorncliffe
10.2021

Certificate II - Security And Crowd Control

Asset College
North Lakes
10.2022

Certificate I - First-aid

Asset College
Northlakes
10.2021

Certificate III - Cash And Transit

Asset College
North Lakes
06.2024

Certificate II - Fire Arms And Safety

Asset College
North Lakes
06.2024

Skills

  • General security
  • Superior customer service
  • Emergency Response
  • Conflict resolution techniques
  • Conflict de-escalation
  • Threat Assessment

Hobbies

  • Fishing
  • Gaming
  • Gym
  • Cooking
  • Spending time with friend's and family

Personal/ Work Reference

Work

Name: Ann Stehbens

Relationship: Owner

Known For: 7 years

Phone Number: 0447016704


Name: Hung (T-bones)

Relationship: Manager

Known For: 8 years

Phone Number: 0431214880


Name:  Chris (Jack Purcell Meats)

Relationship: Manager

Known For: 8 years 

Phone Number: 0407729417


Name: Adrien Biggs

Relationship: Supervior 

Known For: 1 year 8 months 

Phone Number: 0450204121



Personal

Name: Kiesha Stehbens

Relationship: Best Mates Mum

Known For: 7 years

Phone Number: 0433892236


Name: Justin Jones

Relationship: Sisters Partner

Known For: 4 years

Phone Number: 0421490689


Name: Luke Brancheau

Relationship: Family Friend

Known For: 21 years

Phone Number: 040434436383

Timeline

Security Officer

Tru Security
10.2022 - Current

Team Member

Friendly Grocer
12.2021 - 10.2022

Stock Keeper

T-bones Fresh Food Market
10.2021 - 12.2021

Dishwasher

Jack Purcell Meats
03.2016 - 10.2021

High School Diploma -

St Patrick's College

Certificate III - Fitness

St Patrick's College

Certificate II - Security And Crowd Control

Asset College

Certificate I - First-aid

Asset College

Certificate III - Cash And Transit

Asset College

Certificate II - Fire Arms And Safety

Asset College
Lachlan Waterson