Lachlan Wilson
Werribee,VIC
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Willing and eager to learn new skills and take on new opportunities to educate and better myself not just as a worker but as a person.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Basketball Referee
Werribee Basketball Association
01.2016 - 12.2019
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Identified player infractions and determined appropriate penalties.
- Refereed basketball at state and regional level
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Enforced rule expectations with pre-game conversations with teams.
- Provided safe playing environment for players by monitoring activity.
- Trained and mentored new referees and other sports officials.
- Explained and taught regulations and rules to players and coaches.
- Investigated and reported on any misconduct of players or coaches.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
Customer Services Officer
Western Leisure Services
01.2018 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- First Aid Treatments and Reporting
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- OHS and Emergency management
- Cash handling
- Develop and deliver staff training (operational skills-
based training and compliance training) - Booking in court hire and events within facilities
Warehouse Packer
Woolworths Distribution Centre
02.2020 - Current
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Reviewed orders to verify products met specifications.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Operated manual pallet jacks and forklifts to move and store materials.
- Conducted regular inventory checks to track and account for products properly.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
Warehouse Loader
Woolworths Distribution Centre
02.2020 - Current
- Loaded bulk and route delivery trucks with warehouse goods.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Packed and palletized items for shipment on outbound trailers.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Pulled order materials according to pick tickets and delivery schedules.
- Counted inventory by sections or for complete audits.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Promoted operational efficiency by maximizing loads on each transfer.
Dispatch Administrator
Woolworths Distribution Centre
02.2020 - Current
- Completing data entry and load planning
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Evaluated current operational processes to help develop, implement and improve practices.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Warehouse Receiving Clerk
Woolworths Distribution Centre
02.2020 - Current
- Recorded incoming and outgoing shipments for accurate tracking.
- Executed quality control procedures to verify acceptable condition of goods.
- Unloaded pallets and deliveries and organized products in warehouse.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Provided customer service by answering questions and resolving shipment issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked with suppliers to facilitate timely delivery and accurate inventory movements.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
High School Diploma -
Manor Lakes P-12 College
Werribee, VIC11.2019
Advanced Diploma - Sports Management
Swinburne University of Tech
Melbourne, VIC09.2021
Skills
- Customer Service skills
- Experience with SAP, TMS, WMS, 2iC, Excel sheets, Word documents, PowerPoint, Teams, Google sheets and docs
- Able to work in a fast paced environment and problem solve
- Business Administration
- Team leadership skills
- Stress Management
- Warehouse and Transportation Operations
- Administrative Management
- Performance Management
- Data entry skills
- Task Delegation
Certification
Cert 3 and 4 sport and recreation
Dual diploma of coaching and sporting management
Timeline
Warehouse Packer
Woolworths Distribution Centre
02.2020 - Current
Warehouse Loader
Woolworths Distribution Centre
02.2020 - Current
Dispatch Administrator
Woolworths Distribution Centre
02.2020 - Current
Warehouse Receiving Clerk
Woolworths Distribution Centre
02.2020 - Current
Customer Services Officer
Western Leisure Services
01.2018 - Current
Basketball Referee
Werribee Basketball Association
01.2016 - 12.2019
High School Diploma -
Manor Lakes P-12 College
Advanced Diploma - Sports Management
Swinburne University of Tech
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