Ladda Sea Phan
Sydney
Summary
Dynamic and results-driven professional with experience at KOI The Thailand Co., Ltd., recognized for exceptional communication and teamwork skills. Achieved First Runner-Up in the 2022 Individual Tea Brewing Competition, showcasing expertise in tea preparation. Proven ability to thrive under pressure while delivering outstanding customer service and managing operations efficiently.
Overview
9
9
years of professional experience
Work History
Farm Hand
CHETCUTI PRODUCE
Mangrove Mountain
2024.10 - Current
- Pick carrots and tomatoes while ensuring product quality.
- Pack carrots, leeks, and tomatoes according to farm standards.
- Assist in cultivation tasks, including planting seedlings and maintaining crop health.
- Prune tomato plants to support growth and maximize yield.
- Work efficiently to meet daily targets.
Cashier
Thai Maple Chiang Rai Branch
Chiang Rai
2023.04 - 2024.09
- Sell products to customers.
- Summarize and reconcile the daily sales balance to ensure accuracy in financial records.
- Monitor stock levels and report low inventory to management.
Store Manager
KOI The Thailand Co., Ltd.
Bangkok
2020.10 - 2023.04
- Maintain shop cleanliness and ensure all tasks are completed before closing.
- Manage front-of-house operations, resolving issues with both customers and employees.
- Achieve and monitor sales targets, summarizing daily and monthly sales performance.
- Train employees to pass the tea brewing certification and prepare
- assistants for shop management roles.
Manager Trainee
KOI The Thailand Co., Ltd.
Bangkok
2019.02 - 2020.09
- Take customer orders, recommend drink menus, and introduce membership cards to enhance customer experience.
- Prepare and serve drinks according to customer orders.
- Boil tea to the specified temperature and boil pearls.
- Learn and apply company standards for taking orders, brewing tea, and serving drinks.
- Managing paperwork related to daily operations and inventory.
- Train and mentor new staff in customer service, tea preparation, and store operations.
Cashier
Poongnee Limited
Bangkok
2016.09 - 2019.01
- Sell and recommend dried fruit products and cosmetics to customers.
- Provide excellent customer service by assisting with product selection and answering inquiries.
- Summarize and reconcile the daily sales balance to ensure accuracy in financial records.
- Monitor stock levels and report low inventory to management.
F&B Trainee
Anantara Chiang Mai Resort and Spa (The 1921 House)
Chiang Mai
2016.01 - 2016.04
- Serve food and beverages to guests, ensuring high-quality service.
- Prepare table settings, including cutlery, forks, knives, napkins, cups, plates, and glasses.
- Polish wine glasses, cutlery, and tableware to maintain cleanliness and presentation standards.
- Clean and maintain the dining area to ensure a welcoming environment.
Education
Bachelor of Arts - Chinese
Chiang Mai Rajabhat University
Chiang Mai2016-06
Skills
SKILLS
- Time management
- Service mind
- Work under Pressure
- Multitasking
- Teamwork
- Fast Learner
- Communication Skills
Languages
Thai
First Language
Chinese (Mandarin)
Advanced (C1)
C1
English
Intermediate (B1)
B1
Lao
Upper Intermediate (B2)
B2
Accomplishments
- First Runner-Up in the 2022
Individual Tea Brewing Competition (National Level)
KOI The Thailand Co., Ltd.
Timeline
Farm Hand
CHETCUTI PRODUCE
2024.10 - Current
Cashier
Thai Maple Chiang Rai Branch
2023.04 - 2024.09
Store Manager
KOI The Thailand Co., Ltd.
2020.10 - 2023.04
Manager Trainee
KOI The Thailand Co., Ltd.
2019.02 - 2020.09
Cashier
Poongnee Limited
2016.09 - 2019.01
F&B Trainee
Anantara Chiang Mai Resort and Spa (The 1921 House)
2016.01 - 2016.04
Bachelor of Arts - Chinese
Chiang Mai Rajabhat University