Lady Katherine Duitama Martinez
Ultimo,NSW
Summary
Dynamic professional specializing in customer relationship management and sales strategy development. Proven track record of delivering exceptional customer service and fostering long-term loyalty. Strong communication skills and effective team leadership drive results in customer satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Cleaner Supervisor
Corou Property services PTYLTD
11.2024 - Current
- Supervised cleaning team activities to ensure smooth daily operations.
- Inspected facilities regularly to maintain high cleanliness standards.
- Managed inventory of cleaning supplies and equipment to ensure operational readiness.
- Trained staff on proper cleaning techniques and adherence to safety protocols.
Commercial Advisor
Estudien Australia
Sydney
02.2022 - 03.2025
- Advised clients on educational pathways in Australia, facilitating informed decision-making.
- Developed customized solutions aligned with client needs and preferences.
- Assisted customers in selecting suitable products through tailored recommendations, improving customer satisfaction.
- Utilized CRM software to monitor customer interactions and gather feedback.
- Greeted customers while delivering exceptional customer service experiences.
- Cultivated long-term relationships with returning customers, fostering loyalty and repeat business.
- Addressed inquiries and resolved issues promptly and effectively.
- Managed customer accounts, ensuring accurate data entry and updates.
Manager of Business Development and Sales
Jamar
Colombia, Std
02.2015 - 12.2021
- Developed strategic partnerships that expanded market presence and increased customer reach.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Led sales team in implementing effective sales strategies and training programs.
- Managed client relationships to boost satisfaction and cultivate long-term loyalty.
- Analyzed market trends to identify new business opportunities and customer needs.
- Conducted competitive analysis to refine product offerings and pricing strategies.
- Prepared detailed reports on sales performance that informed senior management decision-making.
Education
Bachelor of Administration - Marketing Management
Unidades tecnológicas de Santander
Bucaramanga11-2014
Skills
- Service excellence
- Relationship management
- Effective communication
- Sales strategy development
- Closing deals
- Negotiation tactics
- Cold calling
- Brand awareness
Languages
Spanish
Professional
English
Limited
Timeline
Cleaner Supervisor
Corou Property services PTYLTD
11.2024 - Current
Commercial Advisor
Estudien Australia
02.2022 - 03.2025
Manager of Business Development and Sales
Jamar
02.2015 - 12.2021
Bachelor of Administration - Marketing Management
Unidades tecnológicas de Santander