LADY MARGARETT SAUCO
North Melbourne,Australia
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Assistant
Parkside Dental Clinic
01.2022 - 10.2023
- Assisted the dental clinician (dentist or other treating oral health practitioner) by providing efficient dental treatment including preparing the operatory / surgery for patient treatment, sterilising instruments maintaining the operatory / surgery in accordance with the practice infection control manual, chair side assistance during procedures (which involves mixing of materials, instrument passing, record charting of patients dentition, and the use of retraction and patient mouth suction), exposing and processing dental radiographs, assisting with the management of patients future appointment needs and financial payments for treatment rendered
HR Manager
Economics Design
02.2022 - 01.2023
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR actions regarding performance management, compensation and employment postings, hiring proposals and new hire onboarding.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
Executive Administrative Assistant
Economics Design
01.2022 - 01.2022
- Onboarding of new staff and contractors
- Creation of job description and responsible with the whole spectrum of the hiring process
- Carried out administrative duties such as filing, typing, copying, binding, scanning, etc
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
HR Officer for Talent Management and Organisation Development Department
St. Luke's Medical Center
08.2016 - 12.2021
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Handled various projects or activities such as review of Job Description, creation of Competency Gap Assessment, Leadership Assessment, conduct of the Organisation Climate and Engagement Survey and Organization Review and analysis of results
- Team Lead and/or Team Member in different St. Luke's Medical Center's programs / activities (Socials, Engagement Week [Bazaars, Wellness programs, etc], Financial Management [Quarterly Performance Review], Associate of the Year / Annual Awards, Student Innovation, Associates Learning Week, etc)
Research and Development Specialist for Organisation Development Department
St. Luke's Medical Center
06.2013 - 08.2016
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed and implemented systems to track customer feedback and satisfaction.
- Handled various programs and/or activities such as review of Table of Organization, conduct of Organisation Climate Survey for Associates and Doctors, Workplace Violence Survey, coordinated with Executives and Managers regarding International Certifications or Accreditation requirements (e.g. Joint Commission International, Investors in People), Time and Motion Study
Corporate Trainer for Training, Development and Education Department
St. Luke's Medical Center
03.2012 - 06.2013
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed effective training manuals, modules and teaching aids.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Handled different training programs such as: Associate Management in Transition, Operational Planning Workshop, Strategic Planning Workshop, People Management Toolbox, Basic Management and Management Development Program (in coordination with Asian Institute of Management), At Your Service, Effective Customer Complaints Management, etc.
Training Assistant for Training, Development and Education Department
St. Luke's Medical Center
08.2008 - 03.2012
- Acted as administrator and custodian of all training facilities
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Streamlined onboarding process for new hires, resulting in a more efficient and effective orientation experience.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
- Prepared and monitored monthly reports such as: Weekly or Monthly Accomplishment report, KPI of the department, Traineeship monitor, External Training Monitor, etc
- Managed the coordination of training schedules, ensuring timely delivery of all programs and events.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
- Collaborated with subject matter experts to ensure accurate and relevant content creation for specialized courses.
- Handled SLMC Traineeship Program (orientation, deployment, evaluation, coordination with the school deans and/or professors)
- Developed the SLMC Traineeship Performance Appraisal Form (T-PAF)
Education
Master of Science - Industrial And Organizational Psychology
De La Salle University
PhilippinesGraduate Certificate - Human Resources Advisor Skillset
Mentor Education
Australia2024
Bachelor of Science - Industrial Psychology
St. Paul University Quezon City
Philippines03.2008
Skills
- Equipment Sterilization
- Inventory Management
- Clinical Support
- Patient Education
- Corrective Action Planning
- Employee Relations
- Employee Handbook Development
- Policy Enforcement
- Record Management
- Internal Communications
- Leadership Development
- Employee Onboarding and Orientation
Certification
- Certified Human Resource Professional
- Certified Lean Six Sigma Yellow Belt
Timeline
HR Manager
Economics Design
02.2022 - 01.2023
Dental Assistant
Parkside Dental Clinic
01.2022 - 10.2023
Executive Administrative Assistant
Economics Design
01.2022 - 01.2022
HR Officer for Talent Management and Organisation Development Department
St. Luke's Medical Center
08.2016 - 12.2021
Research and Development Specialist for Organisation Development Department
St. Luke's Medical Center
06.2013 - 08.2016
Corporate Trainer for Training, Development and Education Department
St. Luke's Medical Center
03.2012 - 06.2013
Training Assistant for Training, Development and Education Department
St. Luke's Medical Center
08.2008 - 03.2012
Master of Science - Industrial And Organizational Psychology
De La Salle University
Graduate Certificate - Human Resources Advisor Skillset
Mentor Education
Bachelor of Science - Industrial Psychology
St. Paul University Quezon City
- Certified Human Resource Professional
- Certified Lean Six Sigma Yellow Belt
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