Lael Djuang
Joodanna
Summary
I’m a community services worker with over two years of experience supporting people facing homelessness. I approach my work with compassion, respect, and inclusivity, always aiming to break down the barriers that keep people from moving forward. Collaboration is at the heart of what I do — I believe lasting change happens when we work together to support and uplift those who are most vulnerable in our community. I’m eager to continue developing my skills and knowledge so I can make an even greater impact in the lives of others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assertive outreach Worker – Street to Home
Uniting WA
11.2024 - Current
- Delivered assertive outreach support to individuals experiencing chronic homelessness, providing both housing assistance and primary health care in collaboration with Homeless Healthcare.
- Drew on and expanded key professional skills, including report writing, staff training, and problem-solving, to improve the efficiency and quality of service delivery.
- Built and maintained trusting relationships with individuals who had disengaged from traditional services due to complex health, mental health, and long-term housing challenges.
- Provided intensive case management and tenancy sustainment support, ensuring stability and continuity for clients transitioning from rough sleeping to permanent housing.
- Championed collaborative approaches by working closely with partner agencies to identify service gaps, coordinate care, and deliver holistic, wraparound support.
- Contributed to sector-wide coordination and knowledge-sharing through participation in the Rough Sleeper Coordination Group (RSCG), Street to Home, and Multi-Agency Coordination Meetings focused on complex client needs.
- Conducted assessments to identify client needs and develop tailored support plans.
Rapid Response Outreach Worker – HEART Northern Corridor
Uniting WA
04.2024 - 11.2024
- Provided vital outreach support to individuals experiencing rough sleeping across the northern suburbs, working collaboratively with the City of Joondalup, City of Wanneroo, external services, and community members to identify and engage those in need of assistance.
- Supported families, First Nations peoples, and individuals requiring intensive case management to access housing, advocacy, and wraparound support.
- Developed and strengthened key professional skills, including report writing, advocacy, autonomous work, community relationship-building, and collaboration within a small team.
- Played a pivotal role in training new staff entering the HEART program and authored comprehensive operational manuals that continue to be used by the team.
- Contributed to improving service delivery and community engagement within an underserved region of the metropolitan area.
- Coordinated community events to raise awareness of available services and resources.
Support Worker - Homelessness Pathway
Uniting WA
03.2024 - 04.2024
- Provided flexible support across multiple homelessness programs, including Koort Boodja, HEART, and Tranby Engagement Hub, to ensure continuity of care and responsive service delivery.
- Recorded and maintained accurate client information, managed waitlists, and assisted in coordinating access to various support services.
- Filled operational gaps between programs and offered a broad range of support, from practical assistance to engagement and rapport-building with clients.
- Thrived in a high-demand environment, demonstrating adaptability and strong interpersonal skills.
- Enhanced expertise in referral writing and expanded knowledge of available homelessness and community support services across the Perth metropolitan area.
Shop Assistant
Lo-Fi
09.2022 - 04.2024
- Worked within the retail space for global streetwear brands Lo-Fi, Butter Goods, and Cash Only Distribution, supporting day-to-day store operations and customer engagement.
- Assisted with merchandising displays, store presentation, and packing and processing online orders to maintain brand standards and efficiency.
- Provided high-quality customer service, assisting with product enquiries, order issues, and in-store collections both in person and via phone.
- Took responsibility for delegating daily tasks and ensuring smooth team coordination during trading hours.
- Contributed to a positive and professional store environment, aligning with brand values and enhancing the overall customer experience.
Supervisor/Kitchen hand
Hood Burger
06.2020 - 06.2023
- Supervised daily restaurant and kitchen operations, effectively organising team members into stations and maintaining smooth service during busy periods.
- Managed and resolved customer complaints and service issues promptly and professionally to ensure a positive dining experience.
- Oversaw the preparation and presentation of food, ensuring all dishes met high standards of quality, consistency, and presentation.
- Coordinated large food orders and managed prep lists and food delivery schedules to support efficient daily operations.
- Thrived in a fast-paced, high-pressure environment, demonstrating strong leadership, problem-solving, and time management skills.
Education
Diploma - Community Services
North Metropolitan TAFE
Perth, Western Australia01.2023
Certificate IV - Visual Arts
North Metropolitan TAFE
Perth, Western Australia01.2018
High School Diploma -
Swan Christian College
Swan Valley, Western Australia01.2017
Skills
- Leadership attributes
- Targeted outreach planning
- Client engagement
- Community outreach
- Support coordination
- Case management
- Report writing
Certification
- Mental Health First Aid
- De-escalation Skills: Core concepts - WAAMH
- Recovery and Recovery Plans - WAAMH
Languages
Fluent in Bahasa Indonesia – Speaking and Writing
Timeline
Assertive outreach Worker – Street to Home
Uniting WA
11.2024 - Current
Rapid Response Outreach Worker – HEART Northern Corridor
Uniting WA
04.2024 - 11.2024
Support Worker - Homelessness Pathway
Uniting WA
03.2024 - 04.2024
Shop Assistant
Lo-Fi
09.2022 - 04.2024
Supervisor/Kitchen hand
Hood Burger
06.2020 - 06.2023
Certificate IV - Visual Arts
North Metropolitan TAFE
Diploma - Community Services
North Metropolitan TAFE
High School Diploma -
Swan Christian College
Radio Host on RTRFM 92.1 FM
Hosting community radio shows since 2020 on 92.1 RTRFM , including the program Rhythm Trippin, focusing on electronic music and local artists. Responsibilities included show planning, engaging listeners, conducting interviews, and promoting local music events and initiatives. Committed to amplifying voices of diverse DJs and artists, including First Nations peoples and individuals from underrepresented or low-income backgrounds, while contributing to Perth’s cultural landscape and developing skills in radio presentation and production.