Laeo Dacuycuy

Visionary founder and technical leader of Epitome Foundation, a pioneering Web3 venture focused on designing and delivering custom blockchain-based solutions for enterprise and SME clients. Bridged the gap between innovation and real-world business application by architecting decentralised systems that enhanced transparency, security, and operational efficiency.

Key Responsibilities & Achievements:

• Conceptualised and launched a blockchain consultancy focused on practical enterprise adoption of Web3 technologies.
• Designed and developed custom blockchain frameworks using Ethereum, Hyperledger, and Epitome Network to support client-specific use cases including provenance tracking, automated compliance, and secure data sharing.
• Architected and deployed smart contracts (Solidity) for automated agreements, royalty distribution, and access control systems.
• Advised clients on blockchain strategy, governance models, wallet integration, and tokenomics frameworks.
• Built APIs and middleware to integrate legacy systems with blockchain networks, enabling hybrid IT environments.
• Delivered proof-of-concept (PoC) solutions rapidly to demonstrate value and drive client buy-in.
• Managed fundraising, partnerships, and go-to-market strategy while maintaining deep involvement in coding, testing, and deployment cycles.
• Stayed at the forefront of evolving Web3 standards (ERC-20, ERC-721, IPFS, The Graph) to ensure cutting-edge, future-proof solutions.

Positioned Epitome Foundation as a trusted innovator in the early Web3 space, helping traditional businesses explore and adopt blockchain technology with clarity, confidence, and measurable outcomes.

Founded and managed a specialised agricultural labour hire company dedicated to providing reliable, skilled, and seasonal workforce solutions to premium horticultural and viticulture operations across Victoria.

Successfully recruited, coordinated, and managed a team of approximately 40 workers, placing them in full-time, part-time, and casual roles with high-profile clients including Thousand Candles (biodynamic vineyard), Paringa Estate (premium winery), and Sunny Ridge Strawberry Farm (one of Australia’s most visited pick-your-own farms)

Key Responsibilities & Achievements:

• Built and scaled a compliant labour hire operation from the ground up, managing all aspects including recruitment, payroll coordination, worker onboarding, scheduling, site allocations, and performance monitoring.
• Developed strong, trusted partnerships with farm managers and operations leads, ensuring seamless workforce integration and consistent service delivery during peak harvest and planting seasons.
• Matched workers to roles based on skill, experience, and reliability, significantly reducing turnover and improving productivity for client farms.
• Ensured compliance with workplace health and safety (WHS) standards, employment regulations, and fair work practices across all placements.
• Coordinated transport logistics and daily deployments to multiple sites, optimising efficiency and punctuality.
• Acted as the primary point of contact for both clients and workers, resolving issues promptly and maintaining high satisfaction across all stakeholders.
• Maintained accurate records of attendance, timesheets, and incident reporting, supporting smooth payroll processing through third-party providers.
• Promoted a culture of respect, reliability, and hard work among the workforce, contributing to long-term retention and positive client feedback.

Key Responsibilities & Achievements

• Led the redesign and implementation of Melbourne office network infrastructure, including full replacement of patch panels, deployment of Cisco Meraki firewalls, access points, and VLAN segmentation—improving network reliability and security.
• Built and launched a centralised knowledge base in Confluence, streamlining internal documentation, onboarding, and support processes across IT and product teams.
• Served as Subject Matter Expert (SME) for global IT operations, providing high-level technical support to senior stakeholders across the US, UK, and Australia.
• Managed end-to-end deployment of Cisco Meraki devices internationally, including configuration cloning, zero-touch provisioning, and policy enforcement for consistent security standards.
• Developed and maintained Jira service desks and knowledge spaces, improving ticket tracking, user request management, and team collaboration.
• Automated company-wide email signatures using AppleScript, ensuring brand consistency and reducing manual setup time.
• Administered Office 365, Exchange Online, and Azure AD, managing user accounts, mailboxes, and mobile device policies.
• Built and deployed standard Windows 10 and macOS laptops using SOE best practices, ensuring consistent, secure configurations.
• Provisioned, monitored, and managed Azure VMs and cloud storage, supporting internal applications and development environments.
• Oversaw vendor support tickets via Jira, ensuring timely resolution and accountability for third-party service delivery.
• Provided hands-on hardware diagnostics, repair, and upgrades for Dell and Apple endpoints.
• Partnered closely with the Product team on technical planning and execution of cross-functional projects, aligning IT infrastructure with business goals.

Key Responsibilities & Key Achievements

• Subject Matter Expert (SME) for the migration from Exchange 2003/2010 to Gmail, leading end-user support, change management, and training efforts to ensure a smooth transition for hundreds of users.
• Recognised as Support Lead for CRM and advertising systems, driving knowledge creation and standardisation for Salesforce and Adpoint platforms.
• Championed internal knowledge sharing by developing comprehensive documentation in HP Service Manager, improving resolution times and team onboarding.
• Delivered end-to-end desktop and application support using SOE deployments via SCCM, Active Directory, and JAMF Casper for macOS environments.
• Managed incident lifecycle using HP Service Manager (SM7), logging, prioritising, and resolving both minor and critical incidents in alignment with SLAs.
• Administered Salesforce and Adpoint CRM systems, ensuring data integrity, user access, and role-based permissions.
• Managed mobile device enrolment and policy configuration via AirWatch (MDM) for Android and iOS devices.
• Created and maintained Active Directory user accounts, group memberships, and security policies.
• Configured and managed VPN access using RSA SecurID and F5 BIG-IP Certificate-based authentication for secure remote connectivity.
• Delegated and managed Gmail shared mailboxes and collaborative inboxes, improving team communication and workflow efficiency.
• Authored and published technical knowledge articles in HP Service Manager, contributing to a self-service culture and reduced ticket volume.
• Acted as a key point of contact during business-critical outages, managing stakeholder communications and coordinating resolution efforts.

Key Achievements & Responsibilites

• Spearheaded a company-wide Google Apps migration for a remote office, enabling seamless collaboration, cloud email, and document sharing.
• Executed the migration to new VMware virtualisation platforms and SAN storage, enhancing system performance, backup reliability, and scalability.
• Managed end-user support via Ozticket (PHP-based helpdesk system), logging, prioritising, and resolving incidents with high attention to SLAs and user satisfaction.
• Provided frontline technical support via phone, email, and remote access tools (VNC, RDP, TeamViewer), resolving hardware, software, and connectivity issues efficiently.
• Administered Microsoft Active Directory and Exchange Server, including user provisioning, group policies, mailbox management, and security configurations.
• Deployed standard desktop images using SCCM and Active Directory software distribution, ensuring consistent, secure configurations across Windows environments.
• Performed hardware upgrades (RAM, HDD/SSD) and diagnostics on desktops and laptops to extend lifecycle and improve performance.
• Maintained and supported Linux-based systems, including Apache web servers and Webmin, for internal applications and services.
• Managed WLAN and LAN networks, including router, switch, and firewall configurations, troubleshooting connectivity issues, and ensuring network uptime.
• Implemented and maintained backup solutions using ShadowProtect, safeguarding critical data and enabling rapid recovery.