Laetitia Ferret
Hocking,WA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
12
12
years of professional experience
Work History
Team Member
Collins Foods
09.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Head of Sales
Dando Ltd
06.2019 - 05.2022
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve goals
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients
- Held weekly meetings with directors and team to identify techniques to overcome sales obstacles
- Resolved customer issues quickly and managed over 350 accounts increase sales and meet quotas.
Sales Executive
Dando Ltd
06.2015 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analysed past sales data and team performance to develop realistic sales goals
- Maintained details records of sales progress and marketing success to better align goals with company priorities
- Presented products to clients
- Set and achieved company defined sales goals
- Built relationships with customers and community to promote long term business growth.
Sales Assistant
Dando Ltd
06.2012 - 06.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared and deliver customer sales quotes
- Kept detailed records of daily activities through online customer database
- Completed call reports, paperwork and on-going personal training by required deadlines.
Education
Diploma - Real Estate
AIWT
Perth, WA12.2024
Certificate III - First Aid
St John WA
Perth, WA05.2024
Certificate II - RSA
Australian Hotels Association
Perth, WA08.2023
Certificate IV - Real Estate
AIWT
Perth, WA06.2023
Cameron training center
01.2015
Knowledge of the art
01.2011
Secondary school -
Ste Marie College
01.2009
Skills
- Product knowledge
- Business acumen
- Strategic prospecting
- Active listening
- Empathy
- Relationship building
- Effective communication
- Negotiation skills
- Project management
- Time management
- Customer Service
- Sales and Marketing
- Teamwork and Collaboration
- Attention to Detail
- Creativity and Innovation
- Sales expertise
Personal Information
Citizenship: Mauritian
Hobbies and Interests
- Cooking
- Travelling
- Music
- Macramé
- Web surfing
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Collins Foods
09.2023 - Current
Head of Sales
Dando Ltd
06.2019 - 05.2022
Sales Executive
Dando Ltd
06.2015 - 06.2019
Sales Assistant
Dando Ltd
06.2012 - 06.2015
Diploma - Real Estate
AIWT
Certificate III - First Aid
St John WA
Certificate II - RSA
Australian Hotels Association
Certificate IV - Real Estate
AIWT
Cameron training center
Knowledge of the art
Secondary school -
Ste Marie College
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