Laetitia Van Eeden

• Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
• Innovated new products or services based on market trends to stay competitive in the industry.
• Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
• Increased customer satisfaction through exceptional service and timely response to inquiries.
• Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• General Management of Safari Tented Accommodation, Campground, daily 4wd Tours and Helicopter Scenic Flights
• Oversee all duties of 4 Helicopter Pilots, 4 Tour Guides, 10 General Staff
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Handling all aspects of marketing and advertising of cruises and daily tours
• Distributing of products and service documentation to agents and customers
• Booking officer for cruise and day tours
• General accounting on MYOB
• Bus driver for courtesy pick-ups from accommodation to and from airport
• Oversee and help with all duties onboard cruise boat
• Management of staff onboard cruise boat
• Taking care of passengers needs and expectations during cruise and offshore excursions

• General Bookkeeping
• Accounting (Debtors & Creditors)
• VAT, UIF, PAYE
• Weekly wages and monthly salaries
• Health & Safety rep on building sites
• All general admin duties

Work in UK and USA on different farms as a general farmhand, while travelling.

• Team leader in Card Division
• Interviewing and training of staff
• Compiling and writing manuals
• Handling system enquiries and requests
• Compiling of all admin documentation
• Inspector for cheque and debit cards for any fraudulent transactions