Summary
Overview
Work History
Education
Skills
Timeline
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Lahana Shakya

South Morang,VIC

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

10
10
years of professional experience

Work History

Educational Counsellor/Admin/Marketing Officer

Maven Consulting Group Pvt. Ltd.
01.2024 - Current
  • Following up with a client
  • Handling calls and walk in client
  • Keeping a records of walk in and phone call client
  • Counselling and assisting client regarding their visa and courses
  • Processing their application.

Online Personal Shopper

Woolworths Epsom
09.2023
  • Picking order of a customer
  • Delivering order of a customer in a booth
  • Helping customer make the best possible purchases providing excellent customer service, advice and guidance
  • Advising customers on suitable substitutes for dated, discontinued, or unavailable product
  • Reporting customer issues, supply shortages, and inferior products to Management immediately
  • Ensuring that orders are accurately selected, scanned, and packed
  • Collaborating with store departments to ensure efficient service delivery.

Admin/Senior Documentation Officer (Australia)/Customer Service

Access Education Pvt. Ltd
03.2015 - 08.2018
  • Handing calls, taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Data management for internal and external record
  • Helping client to prepare a document
  • Arranging both internal and external events
  • Providing administration support to Senior Management
  • Counselling students.

Admission Officer/Customer Service

Euro American Educare Pvt. Ltd
06.2017 - 07.2018
  • Handling emails regarding an offer letter from colleges and universities
  • Guiding through right course and institutions
  • Arranging required documents and proceed for offer letter
  • Meeting with representative of colleges and representative.

Admission Assistant

York International Educational Consultancy
06.2014 - 05.2017

Education

Bachelor of Business Studies - Business Studies

Lalitpur Valley College

Higher Secondary Education Level (Year 12) - Management

Aadarsha Vidya Mandir Higher Secondary School

School Leaving Certificate (Year 10) -

Aadarsha Vidya Mandir Higher Secondary School

Master of Professional Accounting - Professional Accounting

Holmes Institute
Melbourne
10.2025

Skills

  • Adaptable and Flexible
  • Recordkeeping
  • Customer Care
  • Teamwork and Collaboration
  • Work Task Prioritization
  • Front Desk Operations
  • Marketing campaigns
  • Reporting capabilities
  • Innovative
  • Social Media Marketing
  • Marketing Plans
  • MS Office Suite
  • Service Promotion
  • Marketing and Advertising
  • Relationship Building
  • Global Marketing
  • Salesforce CRM Software

Timeline

Educational Counsellor/Admin/Marketing Officer

Maven Consulting Group Pvt. Ltd.
01.2024 - Current

Online Personal Shopper

Woolworths Epsom
09.2023

Admission Officer/Customer Service

Euro American Educare Pvt. Ltd
06.2017 - 07.2018

Admin/Senior Documentation Officer (Australia)/Customer Service

Access Education Pvt. Ltd
03.2015 - 08.2018

Admission Assistant

York International Educational Consultancy
06.2014 - 05.2017

Bachelor of Business Studies - Business Studies

Lalitpur Valley College

Higher Secondary Education Level (Year 12) - Management

Aadarsha Vidya Mandir Higher Secondary School

School Leaving Certificate (Year 10) -

Aadarsha Vidya Mandir Higher Secondary School

Master of Professional Accounting - Professional Accounting

Holmes Institute

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Lahana Shakya