Dimanthi Senevirathne
Mulgrave,VIC
Summary
Motivated and reliable professional with strong communication skills and adaptability. Proven ability to excel in both independent and team settings. Committed to delivering excellent customer service in dynamic environments. Seeking a casual position in Melbourne to contribute effectively.
Overview
6
6
years of professional experience
Work History
Customer Sales Associate
House of fashions
Colombo, Sri lanka
06.2016 - 12.2016
- Assisted customers in product selection and provided knowledgeable recommendations.
- Handled customer inquiries and resolved issues with professionalism and care.
Library Assistant
Gateway Graduate school
Colombo , Sri Lanka
06.2017 - 12.2017
- Organized and shelved books according to established cataloging systems.
- Maintained cleanliness and organization of library spaces and equipment.
Service Desk Engineer
HCL tech
Colombo, Sri Lanka
10.2021 - 05.2022
- Communicated effectively with clients to understand and resolve their technical concerns.
- Responded to customer inquiries regarding hardware, software and network issues.
- Managed multiple projects simultaneously while meeting deadlines effectively.
Education
Master of Science - Data Science
Swinburne University
Melbourne, VIC07-2025
Bachelor of Science - Information And Communication Technology
University of Central Lancashire
United Kingdom06-2022
Skills
- Team building
- Decision-making
- Excellent communication
- Warehouse management
- Team collaboration
- Customer service
- Technical support
- Data analysis
Volunteering
United Nations Development Programme (UNDP) – V-Force Volunteer (2020)
- Contributed to community-focused initiatives under the UNDP V-Force program
- Supported project activities promoting sustainable development and social impact
- Collaborated with a diverse team, strengthening communication and teamwork skills
- Gained experience working with an international development organization
Childcare volunteer – Lions club (2021)
- Assisted children with learning activities, homework, and creative play
- Organized small group sessions to teach basic skills, such as reading, writing, or drawing
References
Jeesa Abeyrathna
Former Retail Sales Associate
+94766444879
Pruthvi Talluri
Former associate lead, HCL tech
+917396504204
Timeline
Service Desk Engineer
HCL tech
10.2021 - 05.2022
Library Assistant
Gateway Graduate school
06.2017 - 12.2017
Customer Sales Associate
House of fashions
06.2016 - 12.2016
Master of Science - Data Science
Swinburne University
Bachelor of Science - Information And Communication Technology
University of Central Lancashire
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