Lahiru Samaranayake
Adelaide,SA
Summary
Ambitious finance student blending academic prowess with hands-on experience in dynamic environments. Delivered top-notch service as a merchant service associate in a thriving startup, backed by industry leaders, honing financial acumen and client relations skills. Excelled in high-pressure scenarios as a waiter in an esteemed restaurant, refining communication and problem-solving abilities. Eager to apply diverse expertise to drive financial success and exceed expectations in future roles.
Overview
3
3
years of professional experience
Work History
Merchant Success Associate
Alibaba Group
Colombo, Sri Lanka
03.2021 - 09.2021
- Developed promotional campaigns to boost sales volume and profits.
- Assisted customers with product selection based on their needs and preferences.
- Assisted with the onboarding of new merchants, including verifying customer information and setting up accounts.
- Conducted research to identify potential customers in target markets.
- Provided guidance to clients on merchant services and credit card processing solutions.
- Created detailed reports for management summarizing sales activity, customer feedback, market trends.
- Created proposals outlining merchant service solutions that meet customer needs.
- Prepared presentations for potential clients describing features and benefits of various merchant service offerings.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Food and Beverage Attendant
The Meat and Wine co
Adelaide, SA
03.2022 - Current
- Maintained a positive attitude towards coworkers and customers at all times.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
American National College
Colombo, Sri Lanka07-2020
Bachelor of Business - Finance
University of South Australia
Adelaide, SASkills
- Client Account Management
- Sales Forecasting
- Microsoft Excel
- Problem-solving skills
- Guest Relations
- Positive and professional
- Payment processing knowledge
- Organizational Skills
- Relationship Building
- Customer database management
- Analytical Thinking
- Team building
- Task Prioritization
References
References available upon request.
Timeline
Food and Beverage Attendant
The Meat and Wine co
03.2022 - Current
Merchant Success Associate
Alibaba Group
03.2021 - 09.2021
High School Diploma -
American National College
Bachelor of Business - Finance
University of South Australia
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