Laia Ureña Zamora
Southbank,VIC
Summary
Major in Humanities, highly interested in cultural sensibility and critical thinking. In work terms, I consider myself a hardworking, responsible, emphatic, and patient person with perfect communication and problem-solving skills. My strengths include attention to detail, flexibility, initiative, teamwork, goal achievement orientation, management of multiple priorities, and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Campbells Cash & Carry
07.2023 - 01.2024
- Adhered to company policies, procedures, and security protocols to safeguard cash and prevent theft.
- Accurately managed high-volume cash transactions, demonstrating proficiency in operating point-of-sale (POS) systems and ensuring precise daily reconciliation of cash registers.
- Ensured data accuracy, maintaining meticulous records of daily sales, inventory adjustments, returns, and exchanges.
- Assisted clients with product recommendations, inquiries, and locations, resulting in strong customer relationships and high membership retention rates.
Bartender
Viral Ventures
10.2022 - 07.2023
- Punctually conducted opening and closing procedures, ensuring a clean and organized environment for both customers and employees.
- Provided a welcoming atmosphere to customers, ensuring a positive and inviting initial experience.
- Skillfully prepared and served alcoholic and non-alcoholic beverages, focusing on precision, presentation, and delivering an exceptional beverage experience.
- Diligently managed inventory levels, anticipating product demands and minimizing shortages to ensure a consistent supply for customers.
Sales Assistant
The Just Group
10.2022 - 02.2023
- Actively assisted customers in making informed decisions by providing personalized recommendations and offering detailed product knowledge, resulting in increased sales and a positive shopping experience.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Handled customer complaints and concerns in a professional and empathetic manner, resolving issues to ensure customer satisfaction.
- Collaborated with the sales team to meet and exceed sales targets, participating in promotional activities and effectively upselling products.
- Minimized stock loss by following company loss prevention policies and procedures.
School Cantine Assistant,
Gesten Gestión Integral, S.L.
01.2021 - 06.2021
- Punctually retrieved students from their classrooms and prepared dining tables before their arrival, fostering a seamless and organized dining process.
- Efficiently coordinated, plated, and served meals for over 150 students, minimizing waiting times.
- Addressed student preferences and dietary restrictions, providing a personalized and satisfactory service for each individual.
- Strictly adhered to safety and hygiene standards in food handling, storage, and service, ensuring the well-being of students.
Childcare Educator
Montornès Del Vallès Local Government
06.2020 - 07.2021
- Adapted instructional methods, materials, activities, and resources to accommodate the diverse learning needs of all children in an inclusive environment.
- Considerately collaborated with families to address individual child needs and discuss progress reports regularly.
- Effectuated positive and constructive interactions with staff, families, and children.
- Intervened in disruptive behavior, mediating in problematic situations and using positive reinforcement strategies to redirect and calm children.
- Adapted quickly to changing priorities and demonstrated resilience in handling various responsibilities.
Receptionist
Alliance Francaise
01.2018 - 05.2018
- Provided exceptional assistance to guests, students, and personnel with a problem-solving orientation.
- Managed a variety of administrative activities, including the organization of files, and the systematic classifying of books and studying materials.
- Planned and imparted activities to different language group levels of students, enhancing their learning experience.
- Facilitated communication of important information, schedules, and announcements, fostering a well-informed and engaged community.
Education
Bachelor of Arts - Humanities
Universitat Autònoma De Barcelona
Barcelona, Spain07.2025
Bachelor of Arts - Humanities
University of Melbourne
Melbourne, VIC07.2023
High School Diploma -
Institut Vinyes Velles
Montornès Del Vallès, Spain06.2019
Skills
- Interpersonal abilities
- Emotional intelligence and communication
- Conflict resolution
- Attention to detail
- Initiative
- Decision-making
- Responsibility
- Multitasking
- Time management and organization
- Flexibility
Certification
- Responsible Service of Alcohol Program - 2022
- Food Handler Training - 2021
- Spanish Working with Children Check - 2020
Languages
Spanish
Catalan
French
Timeline
Sales Assistant
Campbells Cash & Carry
07.2023 - 01.2024
Bartender
Viral Ventures
10.2022 - 07.2023
Sales Assistant
The Just Group
10.2022 - 02.2023
School Cantine Assistant,
Gesten Gestión Integral, S.L.
01.2021 - 06.2021
Childcare Educator
Montornès Del Vallès Local Government
06.2020 - 07.2021
Receptionist
Alliance Francaise
01.2018 - 05.2018
Bachelor of Arts - Humanities
Universitat Autònoma De Barcelona
Bachelor of Arts - Humanities
University of Melbourne
High School Diploma -
Institut Vinyes Velles
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